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JohnR
  • Unverified user
  • Member on 28 May 2019

1 reviews

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1 flights

8 658 km

  • 5 380 miles
  • 0.2x world tour

10 h 50 min

  • 0.4 days
  • 0.1 weeks

Condor abandoned us mid-trip



We booked a flight on Condor.com, round trip from Seattle to Vienna. The itinerary had a connection in Frankfurt.

We missed our connection in Frankfurt by just a few minutes due to long lines and waiting for shuttle buses at that airport.

This is understandable but what happened next is unbelievable.

The Condor agent told us it was our fault we missed the flight, and that they have a one-hour rule for connections. This "rule" of course is not written anywhere. If you don't make it to the connecting gate in within an hour, even if no fault of your own, you will not be rebooked.

Instead you will be told you're own your own. We had to purchase expensive last minute tickets on another airline to complete our trip to Vienna.

No other airline would abandon its customers mid-trip, short of their destination. I would question the safety of an airline that goes to these extremes to save money. I would never fly Condor again.

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Economy Condor (Thomas Cook) SEA - VIE 05/2019
JohnR

Class

  • 1 Economy
  • 0 Economy plus
  • 0 Business
  • 0 First
  • 0 Unknow

Seat position

  • 0 Aisle
  • 0 Window
  • 0 Middle
  • 1 Unknow

Flight reason

  • 0 Leasure
  • 0 Business
  • 0 Crew
  • 0 Other
  • 1 Unknow

Range

  • 0 Short haul
  • 0 Medium haul
  • 0 Long haul
  • 1 Ultra long haul

Top airlines

# Airline Num %
1 Condor (Thomas Cook) 1 100%

Top airports

# Airport Num %
1 Vienna 1 50%
2 Seattle/Tacoma 1 50%

Top routes

# Flight Num %
1 Seattle/Tacoma - Vienna 1 100%

Top aircrafts

# Aircraft Num %

Distance per airline

# Airline Distance (km)
1 Condor (Thomas Cook) 8 658

Longest flights

# Flight Distance (km)
1 Seattle/Tacoma - Vienna 8 658

Most visited countries

# Country Num %
1 Austria 1 50%
2 United States 1 50%

Extrem airports

North Vienna 48.224724, 16.508333
South Seattle/Tacoma 47.447227, -122.307816
East Vienna 48.224724, 16.508333
West Seattle/Tacoma 47.447227, -122.307816

Most visited continents

# Continent Num %
1 Europe 1 50%
2 North America 1 50%

Flights per week day

Flights per month

Flights per year

Date Flight num. Departure Arrival Distance (km) Airline Aircraft Seat
05/05/2019 SEA VIE 8 658 DE