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1ste
  • Verified user
  • Member on 18 December 2017

1 reviews

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1 flights

3 970 km

  • 2 467 miles
  • 0.1x world tour

5 h 58 min

  • 0.2 days
  • 0 weeks

DIRTY CABINS AND TERRIBLE CUSTOMER SERVICE



Terrible customer service - my jacket was damaged on the aircraft (chewing gum on the arm rest) and the flight was full so my carry on suitcase had to sit between my legs for the duration of the flight. I originally sent my complaint through their website, but after submitting the form numerous times, I never received a reply or acknowledgement. When I sent my complaint to their CEO Bernard Gustin, his office (An Gysen, Team leader) actually replied and offered to pay compensation for the jacket and asked me to forward my bank details. Since then (seven days) nothing more. No more messages and no more replies to my emails.
Brussels Airline have no concept of customer service at their head office and it really lets the other ares of their business down

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Economy Brussels Airlines TLV - EDI More than 2 years
1ste

Class

  • 1 Economy
  • 0 Economy plus
  • 0 Business
  • 0 First
  • 0 Unknow

Seat position

  • 0 Aisle
  • 0 Window
  • 0 Middle
  • 1 Unknow

Flight reason

  • 0 Leasure
  • 0 Business
  • 0 Crew
  • 0 Other
  • 1 Unknow

Range

  • 0 Short haul
  • 0 Medium haul
  • 1 Long haul
  • 0 Ultra long haul

Top airlines

# Airline Num %
1 Brussels Airlines 1 100%

Top airports

# Airport Num %
1 Edinburgh 1 50%
2 Tel Aviv 1 50%

Top routes

# Flight Num %
1 Tel Aviv - Edinburgh 1 100%

Top aircrafts

# Aircraft Num %

Distance per airline

# Airline Distance (km)
1 Brussels Airlines 3 970

Longest flights

# Flight Distance (km)
1 Tel Aviv - Edinburgh 3 970

Most visited countries

# Country Num %
1 United Kingdom 1 50%
2 Israel 1 50%

Extrem airports

North Edinburgh 55.94804, -3.365187
South Tel Aviv 32.007057, 34.884853
East Tel Aviv 32.007057, 34.884853
West Edinburgh 55.94804, -3.365187

Most visited continents

# Continent Num %
1 Europe 1 50%
2 Asia 1 50%

Flights per week day

Flights per month

Flights per year

Date Flight num. Departure Arrival Distance (km) Airline Aircraft Seat
22/11/2017 TLV EDI 3 970 SN