severard RSS severard

severard
  • Verified user
  • Member on 6 November 2017
  • London, Male, 51 years old

Extensive traveller

1 reviews

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1 flights

7 568 km

  • 4 703 miles
  • 0.2x world tour

9 h 36 min

  • 0.4 days
  • 0.1 weeks

Didn't even get the chance to fly!



We booked flights to Jamaica on the day they were first advertised by Virgin (11 months before departure). The tickets were non refundable and we're tied to school holidays, so we also went ahead and booked our hotels (non refundable). All sorted and 10 months to look forward to our big family holiday.

Then on 18th Oct 17, Virgin cancelled our flights (no reason given). We were not offered alternate flights on the same day with other airlines. They just offered us Economy flights leaving a day later and getting back 2 days earlier (meant losing 3 days out of 14). So we had to request a refund and rebook on another airline - cost increase of 50% on original fare. And to top it off, 3 weeks later and Virgin are still holding onto our ("loan") money that they have enjoyed, interest free, for the last 6 months!! These guys are no different to Ryanair.

It seems incomprehensible that consumer contracts with the airline does not offer any protection from this sort of behaviour. How is that we are not able to cancel or change anything once we book but they can do what they like?

Read more about « Didn't even get the chance... »
Business Virgin Atlantic Airways LGW - MBJ More than 2 years
severard

Class

  • 0 Economy
  • 0 Economy plus
  • 1 Business
  • 0 First
  • 0 Unknow

Seat position

  • 0 Aisle
  • 0 Window
  • 0 Middle
  • 1 Unknow

Flight reason

  • 0 Leasure
  • 0 Business
  • 0 Crew
  • 0 Other
  • 1 Unknow

Range

  • 0 Short haul
  • 0 Medium haul
  • 0 Long haul
  • 1 Ultra long haul

Top airlines

# Airline Num %
1 Virgin Atlantic Airways 1 100%

Top airports

# Airport Num %
1 Montego Bay 1 50%
2 London Gatwick 1 50%

Top routes

# Flight Num %
1 London Gatwick - Montego Bay 1 100%

Top aircrafts

# Aircraft Num %

Distance per airline

# Airline Distance (km)
1 Virgin Atlantic Airways 7 568

Longest flights

# Flight Distance (km)
1 London Gatwick - Montego Bay 7 568

Most visited countries

# Country Num %
1 Jamaica 1 50%
2 United Kingdom 1 50%

Extrem airports

North London Gatwick 51.152107, -0.187454
South Montego Bay 18.500502, -77.91407
East London Gatwick 51.152107, -0.187454
West Montego Bay 18.500502, -77.91407

Most visited continents

# Continent Num %
1 North America 1 50%
2 Europe 1 50%

Flights per week day

Flights per month

Flights per year

Date Flight num. Departure Arrival Distance (km) Airline Aircraft Seat
18/10/2017 LGW MBJ 7 568 VS