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Over the course of both the outbound and return legs of this flight we experienced every negative incident you could possibly imagine happening with an airline! STEER WELL CLEAR!
- flight cancelled without warning
- flight delayed
- lost baggage
- kept at the airport due to being on the waiting list, without knowing when we'd be departing.
And on top of all this, the Aeroflot staff were as unpleasant as can be. We spent eight hours waiting in the transit zone without knowing what was going to happen to us. Not a single member of staff wanted to speak to us, nor provide us with a glass of water even!
The holidays were ruined. This is an airline to steer well clear of! It's disgraceful to treat people in this way!