Memorable

Review of charmu about the flight Travel Service Airlines QS4680Y between Paris Charles De Gaulle and Funchal on 20/10/2014 in Economy
charmu QS / TVS CDG / FNC
Note: This review is about an experience that happened more than 2 years ago.

We left Paris at 8 am (instead of 7 am), and arrived in Funchal at 9 pm. There was a problem with strong winds and they refused to land in Funchal. This is what happened:
Without any specific information provided, we went to Porto Santo. After 2 hours on the plane without being able to get off, there was a return to Funchal, a refusal to land and a redeparture for Lanzarote, retransit to the airport, and finally a return to Funchal and a landing at 9 pm. They provided a little information in rough English (98 % of the passengers were French), plus there was nothing to eat on the plane, no refuelling expected until the evening, the Porto Santo Airport was deprived of 4 planes in transit. Luckily there was the opportunity to eat something in Lanzarote around 7 pm, but quickly and at our own expense. The pilot never took the trouble to inform or reassure us. The flight attendants hid behind curtains, which meant they avoided the increasing discontent.
We had lost almost day of our vacation, and we were very disappointed by the lack of attention from the airline during the 14 hours we spent with them. Appalling. Avoid it.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5

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By charmu, about Travel Service Airlines, , close to Choisy-le-roi, Île-de-France, France
Posted online by Florian de What The Flight, on 29 October 2014
This review has been read 1046 times
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