Aer Lingus Regional

Review of AirNapoleon about the flight Stobart Air EI3302 between Dublin and London Southend on 20/09/2014 in Economy
AirNapoleon RE / STK DUB / SEN
Note: This review is about an experience that happened more than 3 years ago.

It was an Aer Lingus Regional flight operated by Stobart Air. And it was a flight during which the airline staff was particularly stressed and threatening, hurting the on-board atmosphere.

Boarding was by bus from a lost boarding lounge between DUB's T1 and T2. The screens of the lounge’s gates didn't seem to work. This caused the first tense moment, because there were passengers who were standing by the wrong gate. We repeatedly checked the tickets. This was nothing serious, but it was tiresome. Especially as the company strictly implemented boarding by rows. The people in the first ten rows went on the first bus. The others went on the second bus. There was a family that was divided between the two groups. A second tense moment.

We entered the plane through the left rear door. A passenger stepped a little away from the line. Caution. He was not very quick to rejoin line. Threats.

On the plane, another passenger had a bag that was too big to fit into the carry-on compartment. Endless discussions. He refused to check his bag. More threats.

I was taking some pictures to post with this review. A flight attendant noticed it and told me that it was illegal. I explained why I was photographing and assured her that you could not identify anyone in the pictures. She would not listen, asked to see the photos, and told me to delete everything. Including the ones of empty seats? Everything! Taking pictures inside an airplane is prohibited under international laws, she repeated. I committed myself to delete these pictures if she could specify which law. After making sure that she wasn't on any photo, she gave up. A lot of stress for nothing.

Anyway, there was nothing much to photograph, seeing that nothing was served on this flight. The plane was a standard ATR with standard seats and the recent "Fasten-Your-Seat-Belts-Do-Not-Use-Your-Computers" signs. Outside was cloudy: even there, there wasn't anything to photograph.

We arrived relatively on time. Only the people in ten back rows were initially allowed to leave the plane. The others were only permitted to leave their seats after the first group had completely exited the aircraft. The family that was split in the two groups growled. So did the flight attendant. But, in general, the passengers were disciplined. Or resigned...

We landed at London Southend. Although there is a "south" in its name, this airport is actually on the east of London. On the other hand, if "end" means the "end of the world," I can confirm that it is indeed far away from everything, with the exception of a train station that connects with Liverpool Street in an hour or so. Nevertheless, there were some positive aspects, such as disembarking on foot, an exit that was only twenty meters away, and a quiet environment. Despite being equally far from the city center, this airport is a lot smaller than Gatwick's endless corridors. It is also a lot more comfortable than the low-cost hangars of the equally far away Luton.

Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
3 / 5
On board
2 / 5
Costumer service
1 / 5
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By AirNapoleon, about Stobart Air, , close to Paris, Île-de-France, France, via its phone
Posted online by HappyFlight, on 26 September 2014
This review has been read 195 times
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This review is also available in French.

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  • Aer Lingus Regional opéré par Stobart Air
  • ATR 72
  • Il est interdit de prendre des photos dans un avion
  • Photo volée pendant le vol
  • Southend Airport
  • Pas moyen de louper la gare
  • Stobart Air

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