11-hour delay on a Nantes-Athens flight with Heraklion

Review of guitou44 about the flight Small Planet Airlines P76263 between Nantes and Athens on 20/04/2013 in Economy
guitou44 / LLP NTE / ATH
Note: This review is about an experience that happened more than 3 years ago.

The flight originally scheduled for 01/20/2013 at 4:00 PM ended up departing only at 4:00 AM of the following day in a plane of another airline (“Smart Wings”). We had right to a meal and a night in a hotel. Two people were sick during the Nantes-Heraklion segment and the crew did not speak French and barely spoke English, making communication difficult.

I made a complaint with the tour operator Tourisme Verney and Heliades. They told me that at best I would get a discount on my next trip. Thank you, but I have had enough of this experience. Finally, it is supposed to be a low-cost airline, but the price of the ticket was superior to that of a normal airline like Air France or KLM.

Well, I've had it with all-inclusive trips where you don’t know beforehand with what airline you will fly.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By guitou44, about Small Planet Airlines,
Posted online by Florian de What The Flight, on 21 May 2013
This review has been read 1311 times
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3 comments RSS Comments

navette78 replied Translate

Ce n'est pas du low-cost mais une bonne grosse daube charter. C'est la 3ème fois que je lis un avis très négatif sur cette compagnie.

La prochaine fois, prenez Air France ;)

Et normalement, vous avez des droits et méritez mieux qu'une simple ristourne.

Laura H. replied Translate

Une vraie catastrophe cette compagnie! Nous devions partir de lyon à 14h50 ce jours pour Rhodes, il est 23h et nous venons seulement d'être placé dans un hotel ! Probléme technique, nous avons attendu tout l'aprem sans aucune autre informations que "d'attendre, vous partirez ce soir" ! Pour l'heure nous partons demain entre 4 et 8h, sans savoir quand exactement! Impossible de dormir plus de 5h donc... un vrai scandale, incompétence totale, aucune information, deux sandwichs depuis midi! et deux jours de vacances qui sautent "comme ca" ! plus JAMAIS SMALL PLANET

Ryoh77 replied Translate

Départ le 17/06/2013 en direction d'Héraklion,
Vol à 17h15 au lieu de 16h30..
Mais le pire au retour le 24/06/2013 pour Paris CDG, vol à 3h20 au lieu de 21h40, arrivé à 18h30 à l'aéroport avec le transfert de l'hôtel.
Un seul maigre repas offert en compensation du retard.
Une situation difficile, surtout avec un bébé, un retard de 6h, une attente de 9h, et un service inexistant pour ce genre de situation. En gros débrouillez vous.

Si vous pouvez éviter cette compagnie, un conseil fuyez .

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