Never again

Review of henry walton about the flight Small Planet Airlines between Manchester and Rhodes on 17/08/2016 in Economy
henry walton / LLP MAN / RHO
Note: This review is about an experience that happened more than 3 years ago.

Flight delayed by 14.5 hours. Should have flown at 18.30 and weren't told anything until 21.00.

Had to come back next day for 7am flight but was sat on tarmac for another 2 hours as 180 peoples luggage had "disappeared" apparently.

Flight crew and captain were fine but organisation is awful.

On return journey airport did not have passenger list and delayed check in by 2 hours as they had to enter all passenger details manually (about 10 mins per person).

Wrote to small planet for the legitimate compensation (as per EU law) and still havent had even a response after 3 weeks.

Everyone we spoke to on outward flight said they would never fly with them again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
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By henry walton, about Small Planet Airlines, , close to Cleethorpes, England, United Kingdom
Posted online by Nicolas, on 12 September 2016, view original version
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