Flight delayed by 14.5 hours. Should have flown at 18.30 and weren't told anything until 21.00.
Had to come back next day for 7am flight but was sat on tarmac for another 2 hours as 180 peoples luggage had "disappeared" apparently.
Flight crew and captain were fine but organisation is awful.
On return journey airport did not have passenger list and delayed check in by 2 hours as they had to enter all passenger details manually (about 10 mins per person).
Wrote to small planet for the legitimate compensation (as per EU law) and still havent had even a response after 3 weeks.
Everyone we spoke to on outward flight said they would never fly with them again.
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