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Poor customer service. Outdated aircraft.
Scheduled booked flight was cancelled by ElAl.
We have been offered next day flight but customer service refused to offer any accommodation or transportation to the airport. Had to pay for another night stay at the hotel + taxi to the airport as it was an early flight.
Aircraft was out of date. Entertainment system from previous century, no sound most of the time.
Service is very poor, though flight staff is trying but the result is not what it should be at the country leading airline.
Customer service response is extremely slow (perhaps too many issues) and mainly unsatisfactory. They keeping saying that flight was cancelled 14 days prior to the actual flight date so the customers are not entitled to any compensations.
If I could, I would cancel it at the time when announcement made but unfortunately there were other arrangements already done.