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Absolute rip-off!! DO NOT FLY.



How this airline is still allowed to be in business I don't understand. I for one am complaining to the CAA. They fleece you at every opportunity, deliberately seating you apart for one. But the biggest problem I have is that they close down the online check in and make it impossible for you to check in, and then charge you OBSCENE amounts, around 80 EUR for me and my partner to check it at the desk. What must it cost them? Around 5 pence in paper? How are they allowed to do that, and why do they feel the need to treat paying customers like that!?

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Economy VNO - LTN 08/2018
adk80

Worst Airline Ever



I am a violinist and I travel internationally all the time with my violin as my hand luggage. It has been fine with all airlines, except for Utair flight from Moscow to Yerevan. My fair included 1 checked luggage and a hand luggage of 10 kg. Despite the fact that most airlines don't count the violin as hand luggage, allowing me to take the violin and 1 extra hand luggage, with Utair I had only my violin as my hand luggage and they didn't let me take the violin. The violin fitted in the hand luggage compartment, but they still made me wait for the flight responsible until the very last second then told me they are denying my boarding. So, they put me in a condition of no-choice and made me pay 6000 rubles which is no way an equivalent to 50 euros as payment for excess luggage. Also, they never responded to our complaints. I will never choose Utair and would not recommend to anyone. Also flight attendants are very rude.

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Economy VKO - EVN 09/2018
arnav

worst flight ever



The whole experience was a nightmare. They did not provide any blanket to anybody at flight. There was no supply of food I wanted. At the airport they behaved rudely and harassed me as I had German passport and kept questioning me how did I get German nationality which is none of their business. They started questioning me in German to confirm about my nationality which I would say is far too offensive.
They broke my hand luggage and threw away my stuff (hand cream) which I bought from LHR as they said they do not allow these things in their airport for security purpose. I have never faced this kind of situation as I travelled a lot for the last 15 years. The experience I would say outrageous and even if have to pay £200 more in other airways I would go for that.

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Economy DAC - LHR 10/2018
Sharmin

I URGE you to think very carefully before booking a flight with Pegasus Airlines even the CEO ignores your complaint!



My wife and I flew from Northern Cyprus, we took off on a 1hr 15min flight to Istanbul, 30 minutes in the captain informed us of fog at Istanbul and...

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Economy ECN - SAW 09/2018 1 reactions
KWA1

My husband being offboard unfairly



Srilankan Airways, I don’t know how did you train your staff in Qatar and how could her be so dumb. My husband, canadian, had been stopped for...

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Economy DOH - PVG 10/2018 1 reactions
Milaari

Which Service?



On September 24, 2018, my husband and I were to return to Brussels from Dubrovnik via Prague at 14:40. We boarded flight OK4825 but could not take...

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Economy DBV - PRG 09/2018 1 reactions
Tired

lost luggage every time!!!



My name is Aleksandra. I bought a ticket from UIA (Mexico City-Toronto-Kiev on July 9, 2018) and back (Kiev-Toronto-Mexico City on September 19...

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Economy KBP - MEX 09/2018 1 reactions
AleksaPokolenie

2 hour flight delay=missed connection=forced to buy fresh rail tickets - 150 Euros!



Upon landing at Birmingham (from Aberdeen) discovered that the flight to Lyon was delayed by over 2 hours. No explanation given at any time. We'd...

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Economy BHX - LYS 08/2018
DontflyB

Absolutely terrible



Absolutely terrible. Online check-in was unclear and the summary of booking information, which I carefully went through in the morning of my flight...

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Economy LJU - CRL 09/2018
sup

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