Read more about « Disastrous »
This was a 3:35 pm departure from Palma de Mallorca Airport to Paris CDG via Lyon on the 03/05/2014.
In Lyon, we were asked to disembark from the plane, without explanation. After further requests, the plane in question was requisitioned.
There was an endless wait, with neither water nor food, before we were then transported from Lyon to Paris by bus.
We are aged 83 and 82 years old and we had to retrieve our baggage in a panic, and that was after more than three hours waiting without water or food. The final part of the journey was completed by bus.
There was a very large amount of fatigue, and stress. Arriving at destination at midnight, there was nobody left to take us home, hence panic, etc.
The compensation is €100 per person, which we've refused: it's not enough to make up for the fatigue, the stress, and the lost benefit of the holiday.
This incident was reported in the media.