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I left for Cuba with a national tour operator who reserved my tickets. My departure was planned for March 28 at 11:30 am. At 9 am, they told us that the plane had just taken off from Havana and that we wouldn't take off before 10 pm. All of this was without any information. Luckily we were offered lunch as well as the opportunity to wait in a hotel in Rungis, but we had to wait until the evening to leave.
On the return, I learned at my hotel that the plane was delayed. I was supposed to leave on April 5 around 9:15 pm. In the end the airline chartered a plane from a Portuguese airline and we left the next morning. Not to mention the passengers who had been waiting for their flight for two days.
Cubana is an airline to avoid completely. Delays and unpleasant flight crew.