New York Jfk - Paris Charles De Gaulle

84 reviews - 5834km
JFK / CDG
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84 traveler reviews

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Do not book



I would not recommend anyone booking a flight with this airline...... ever. Two weeks ago, I had a flight leaving from JFK to CDG on Sunday night. When I got to the airport, there was no one from XL airways there. Over 150 passengers were waiting for a flight that never arrived. The worst part is that I tried getting in touch with the airline in New York and in France and there was no answer. The airline did not even have the decency to send me an email or text that there was no flight. The first time I heard from the airline was Tuesday night informing me that my flight will be leaving Thursday afternoon. It was so unprofessional and honestly appalling. The airline did not value any of the people’s time and did not even care to correspond with passengers until two days later. In addition, I lost money on a flight that I had leaving from Paris to another country.

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Economy JFK - CDG 01/2018 3 reactions
Rivka

Worst customer service ever



This is one of those you get what you pay for flights. My company booked this - apparently because it was the most affordable flight - without...

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Reply from the airline
Economy JFK - CDG More than 3 years 5 reactions 100 views
Christine K.

Below average



After a departure flight with a 1h30min delay due to a late plane, this return flight had a number of complications:

Check-in took 1 hour and 30 minutes (5 windows for two plane with 360 passengers at JFK) and as a result the plane took off with a 1h30min delay and arrived in Paris 30 minutes late.

What's more, only breakfast was served on board, and the slow check-in time meant that the passengers didn't have time to eat something at the airport.
Despite the delay and the 1h30min wait on the plane, we weren't provided sandwiches or anything to tide us over.

Also, I am 6'1" and I don't recommend this plane for people of my size.
Finally, the plane didn't provide tablets, just communal screens.
Even though the flight attendants were very nice, this round trip was not worth the 950 euros it cost.

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Economy JFK - CDG More than 3 years 4 reactions 103 views
globtrotte

Avoid at all costs!



This flight had a three-hour delay.

The check-in at the airport was very badly organized: endless line, then no information about the delay (they offered us some sad little sandwiches and cokes while we waited 3 hours in the departures lounge).

When we finally got to the plane, the seats were in a so-so state and the food cost extra, while the flight was three hours late.

When I got back to Paris, I contacted customer service by e-mail and regular mail to ask for compensation. They responded that according to current regulations they didn't have to compensate me.
This airline is disgraceful and its customer service is appalling.
They attract people with a low price but then the actual trip is an ordeal. Avoid at all costs!

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Economy JFK - CDG More than 3 years 5 reactions 199 views
natouchka

Common and vulgar



I flew out with Air France on an Airbus A380... What a drop in standards for the return flight. Delta's Boeing 767-400 looked dilapidated inside...

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Economy JFK - CDG More than 3 years 4 reactions 149 views
Gracias49

A very good service



My girlfriend and I checked in online after seeing the e-mail from Air France inviting us to do so. Since we did not have a printer, we could not...

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Economy JFK - CDG More than 3 years 27 reactions 1,1k views
mamoreux

Loses your luggage and doesn't look for it!



I took the airline XL Airways to return from New York JFK last month. On arrival, my luggage wasn't there and, in the following days, after making...

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Comment from the airline
Economy JFK - CDG More than 3 years 50 reactions 755 views
tzec
Translate

vol annulé très mal géré par JFK



ce vol a été annulé pour raisons techniques, nous avons eu droit à des lits de camps dans l'aéroport départ le lendemain et en plus j'avais payé pour des sièges spéciaux 150 euros NON attribués et non remboursés une réclamation faite chez airfrance sans réponse à ce jour!!!! très déçu .

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Economy JFK - CDG 05/2018
sergetres

Airlines flying between these destinations

Air France (39), American Airlines (17), Delta Air Lines (4), Iberia (1), Norwegian Air Shuttle (2), United Airlines (1), US Airways (1), Virgin Atlantic Airways (1), XL Airways France (18)