New York Jfk - Paris Charles De Gaulle

74 reviews - 5834km
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74 traveler reviews

Check out the top rated airlines on What The Flight.

  1. Air France
  2. Delta Air Lines
  3. American Airlines
  4. XL Airways France

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Worst customer service ever

This is one of those you get what you pay for flights. My company booked this - apparently because it was the most affordable flight - without...

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Reply from the airline
Economy JFK - CDG 06/2015 3 reactions 100 views
Christine K.

Below average

After a departure flight with a 1h30min delay due to a late plane, this return flight had a number of complications:

Check-in took 1 hour and 30 minutes (5 windows for two plane with 360 passengers at JFK) and as a result the plane took off with a 1h30min delay and arrived in Paris 30 minutes late.

What's more, only breakfast was served on board, and the slow check-in time meant that the passengers didn't have time to eat something at the airport.
Despite the delay and the 1h30min wait on the plane, we weren't provided sandwiches or anything to tide us over.

Also, I am 6'1" and I don't recommend this plane for people of my size.
Finally, the plane didn't provide tablets, just communal screens.
Even though the flight attendants were very nice, this round trip was not worth the 950 euros it cost.

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Economy JFK - CDG More than 2 years 4 reactions 103 views

Avoid at all costs!

This flight had a three-hour delay.

The check-in at the airport was very badly organized: endless line, then no information about the delay (they offered us some sad little sandwiches and cokes while we waited 3 hours in the departures lounge).

When we finally got to the plane, the seats were in a so-so state and the food cost extra, while the flight was three hours late.

When I got back to Paris, I contacted customer service by e-mail and regular mail to ask for compensation. They responded that according to current regulations they didn't have to compensate me.
This airline is disgraceful and its customer service is appalling.
They attract people with a low price but then the actual trip is an ordeal. Avoid at all costs!

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Economy JFK - CDG More than 2 years 5 reactions 199 views

Common and vulgar

I flew out with Air France on an Airbus A380... What a drop in standards for the return flight. Delta's Boeing 767-400 looked dilapidated inside...

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Economy JFK - CDG More than 2 years 4 reactions 149 views

A very good service

My girlfriend and I checked in online after seeing the e-mail from Air France inviting us to do so. Since we did not have a printer, we could not...

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Economy JFK - CDG More than 3 years 27 reactions 1,1k views

Loses your luggage and doesn't look for it!

I took the airline XL Airways to return from New York JFK last month. On arrival, my luggage wasn't there and, in the following days, after making...

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Comment from the airline
Economy JFK - CDG More than 3 years 46 reactions 755 views

Vol retour en Business, A380, ancienne cabine, décevant

Pour ce vol retour, j’achète un surclassement d’Eco en Business au comptoir AF de JFK : c’est cher mais je me lance. À JFK, nous sommes aux US, il y...

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Business JFK - CDG 09/2016 3 reactions

Prestation de qualité moyenne

Espace en cabine moyen, conforme à ce genre d'avion je pense.

Pas de journaux.

Le 1er film commence pendant la distribution des repas.

Le 2ème film est un dessin animé, durant la nuit, pour les enfants sûrement.

Les hôtesses n'ont pas une tenue très stricte, du laisser aller.

Service à la va vite.

Nourriture de qualité moyenne (le vin rouge en particulier est imbuvable).

Les services au sol sans problèmes.

Du retard au décollage (1h00) mais rattrapé ensuite.

Bagages sans soucis.

Informations efficaces.

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Economy JFK - CDG 12/2015

Avion pas en état

Le vol a été rapide et est arrivé à l'heure malgré un embarquement 1h avant le décollage !

Vieil avion avec écran unique pour 7 rangées... Le siège ne permet pas d'avoir le son car le branchement est cassé ! Les mêmes films qui passent sans sous titres...

Repas et service ok par contre.

Siège et espace réduits. Réceptions des bagages ok.

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Economy JFK - CDG 01/2016

Airlines flying between these destinations

Air France (35), American Airlines (15), Delta Air Lines (4), Iberia (1), United Airlines (1), US Airways (1), XL Airways France (17)