Heraklion - Paris Charles De Gaulle

28 reviews - 2389km
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Very Good Flight.

Flight from Heraklion to Paris CDG. The flight lasted 3 hours and 15 minutes. Takeoff + landing without problems. The flight crew was very...

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Reply from the airline
Economy HER - CDG More than 3 years

Avoid this airline

My departure was scheduled for Saturday night at 9:55 pm but in fact we ended up returning Monday, September 1 at CDG at 5:20 am (broken turbine on one of the motors).

As for everything else: narrow seat with no legroom. No meal and you had to pay for coffee.

The plane was filthy (do they not clean their planes?). The crew was completely impersonal.

This was the first time that I've used this airline and I'm sure it will be the last.

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Economy HER - CDG More than 3 years 3 reactions 69 views

A more than perfect flight.

Despite a check-in in Heraklion that was admittedly clear but somewhat unpleasant, we had the excellent surprise of boarding early, without priority...

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Economy HER - CDG More than 3 years 6 reactions 238 views

This was a 3 hour and 30 minute trip on what were basically camping stools. If you're taller than 5'5", don't bother.

The legroom was not at all sufficient, and the seat was very uncomfortable. I've been traveling for more than 30 years and this is the last time that I'll be taking this company. Avoid it.

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Economy HER - CDG More than 3 years 2 reactions 375 views

Perfect, really!

Leaving Heraklion is always sad, and doing it in a plane that makes you feel like livestock doesn't make it any easier. Check-in was done online...

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Economy HER - CDG More than 3 years 13 reactions 878 views

Very strange practices

There was a three-hour 30-minute delay at takeoff because of a technical problem. They provided no concrete information about exactly what kind...

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Economy HER - CDG More than 3 years 4 reactions 272 views

The lousiest flight of my life

Firstly, checking in was arduous. With no explanation why, baggage check-in was in two different places at two different times!
What counted as breakfast was a dish of pasta with some kind of meat in an alarming smelling sauce...

There was a stopover in Prague where take-off was one hour late, with no explanation of course. And to add insult to injury, half the passengers' baggage stayed in Prague due to lack of space on the plane. You of course find out about this out when standing at the luggage carousel in Paris because you haven't been told anything; so much for communication.

In conclusion, an airline to avoid.

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Economy HER - CDG More than 3 years 2 reactions 964 views

Delay and loss of luggage

The flight took off with a one-hour delay. The inside of the airplane was in a bad shape (loose armrests and seats). The flight attendants’ uniforms were in bad shape and their shoes were used and worn out. In Paris, one baggage container was missing! No information and now it’s Monday noon! This is not a serious airline, there’s a lot to be worried about the maintenance of the airplane!

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Economy HER - CDG More than 3 years 24 reactions 922 views

Très bon vol

A l'aller comme au retour, avion décollage à l'heure (à 15mn près) L'espace dans ce vol "charter" était classique. Nous avions choisi des sièges C...

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Reply from the airline
Economy HER - CDG More than 2 years

Retard de 19heures

Heure de décollage prévue: 22h40 le 29/05/2017
Heure de décollage réelle :18h00le 30/05/207
Heure d'arrivée réelle : 21h00 au lieu de 1h30 le30/05/2017
Cause :fuite de carburant à l'escale de Deauville.
Evidemment, une panne est imprévisible mais la manière de la gérer par le T O Héliades
a été nulle.
Promesse d'avion de substitution dans la nuit, puis à Minuit direction l'hôtel.
Debout dans l'aéroport de 20h30 à 1h00 car pas assez de places assises.
Retour de l'hôtel à 11h30 avec promesses d'un départ à14:30
Arrivée à l'enregistrement ce n'est plus 14h30 mais 15h30 l'envol
Enregistrement à 13h30 mais le vol est retardé de 2h,donc départ 17h30.
18h00 Décollage pour vol sans problème.
Sur cet incident, je suis plus en colère après les TO que la Compagnie aérienne.

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Economy HER - CDG More than 2 years

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