Read more about « Unpleasant surprise »
We were thrilled about the children's first holiday in the US, but that was without taking United Airlines into account. I should have been wary though, because a delay in Washington in November made me miss my connection. Basically, on this occasion the flight was simply cancelled. We were seated on the plane and it had begun the acceleration for take-off when the power was cut and we taxied back off the runway. We waited for more than 3 hours on the plane before finally being disembarked. A fault with the air conditioning... a day of the holidays lost... though a flight in economy plus for the next day and a night in a hotel. Then the battle for a refund, and for compensation, began. Nevertheless, the standard of the flight experience does all depend on the particular plane you happen to get, because they range from the more than adequate to the limit of what's acceptable for a transatlantic flight. As for everything having to be paid for, that's simply part of American culture, because over there nothing is free. On the plus side, this makes us appreciate the quality of the service provided by, for example, Air France.