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Close to 13 hours between Florence and Nantes via Bordeaux, and on an empty stomach. A disaster.
There was a thunderstorm in Florence so the airport was closed for 2h.
Our plane was waiting for us in Pisa, we were going to go there by bus; the plane would come and get us (48 passengers) in Florence.
Volotea had us take its flight to Bordeaux, which was waiting for the airport to reopen. A bus would take us from Bordeaux to Nantes.
We finally took off around 1 am on the 30th instead of 8:50 pm on the 29th. There was nothing to drink and nothing to eat despite the fact that there were children on the flight.
In Bordeaux there was no information on the next step of our trip. Around 4 am, we got on the bus. We had to make a stop in a rest area so the driver could get his legally required rest. We arrived in Nantes at 11:15 am.
No Volotea employee provided any drinks or snacks at any time with the excuse that they hadn't been planned. We sent a registered letter to AR in Spain and we're still waiting for an answer.
This was our first flight on Volotea; we won't be taking another.