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The worst flying company!

Although I had heard many negative replies about Blue Panorama, I thought that maybe people were exaggerating. But no. I couldn't be more wrong. I saw a complain here that people had to pay 60 euros only because they didn't write their middle name. Guess what?! I had to pay the same amount just because I had written my middle name. The help desk girls of course wouldn't help, so in order not to lose the flight I had to pay 69 euros. And I have to do the same for my return ticket.
That's not all. I've had issues for the luggage dimensions, where the same luggage faced not problem with a different airline.
So people, for your own good avoid this airline.

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Economy TIA - VRN New
Ermir B.

avoid at any cost

My friend and I had to cancel the flights because we could not fly. After the flights were cancelled we were upgraded to business classs and charged for this!!!! It took us 10 telephone calls, around 50 emails and 1.5 months of chasing to get our money back. The customer support in the UK on the phone spoke bad English and could not explain anything propertly. We got confusing messages on emails, were sent from one department to another and faced with numerous delays. Customer service is non existent like in the Sovient Union back in 1980s. the refund system is confusing and requires you to fill a form for each ticket. one department of the airline does not talk to another. we ended up complaining to their customer support team (we were given their detials after weeks of requesting them!) however we still faced delayes and only got the money back after 45 days of constant chasing.

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Economy BLR - CMB New

Mr khattak

I have travelled with GUlF AIR at 2016 with my family to attend the wedding party of my relative, I suppose to reach my destination the next day, but reach there in five days, and I get my luggage’s after ten days, l keeping complaints but no one listen,customers sevice making excuses , they are all above the law, there management all Muslim by name ,But they are not ,very origunt very cruel ,they are the day robber, I don’t recommend this service for no one, once somethings get wrong , no bodies will listen .

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Economy LHR - PEW 04/2016

Crew-less 12 h flight

Since I live in Israel, unfortunately I've been flying with El Al more than once. Hope that this was my third and last time. I was stuck in my...

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Economy HKG - TLV 03/2018

Avoid Air China at all costs! Customer service is horrible. They don't care about passengers.

New York to Bangkok via Beijing. Air China cancelled our flight without providing any options. We were on the phone with them and our Travel agents...

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Economy JFK - PEK 03/2018

Incredibly Inflexible

I booked to fly from Manchester to Arlanda and a couple of months later, due to personal circumstances (I am a doctor and work commitments changed), I had to change my departure city to Edinburgh. I called their customer service 3 times, and though polite, they were completely inflexible about letting me do this.

I was instructed to cancel my booking (no refund of course), and make a new one. One of the girls at least checked with her supervisor (supposedly) about maybe getting my an offer/discount for my new booking, but of course there was no such luck.

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Economy MAN - ARN 03/2018

A nightmare I want to quickly forget.

I had a very traumatic experience with Turkish Airlines. My nightmare started when I missed my connecting flight from Turkey going to Dubai. The...

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Business IAH - DXB 02/2018

an excellent experience

Hi , I have booked a ticket for my wife and my 3 weeks old son through Gulf air (27/02/2018), after booking I have called customer services two times, it was nice and helpful experience to talk to customer services, and agent was polite talked to me in a nice way. my wife said the staff was really helpful and made her trip really easy as she was travelling alone with 3 weeks old son, the crew was outstanding.

while dropping my wife and son in the air port, the supervisor lady (with glasses) for checking in heathrow terminal 4 warmly welcome us and she has given us priority check-in due to 3 weeks baby with us, she has done all possible arrangements for us to made the trip for my wife easy.

Apart from this, my wife had a good support in Bahrain airport as well (the staff at Bahrain airport was good and supportive too).

so 10/10 from my side.

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Economy LHR - MUX 02/2018
muhammad bhatti

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