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Happy customer of flydubai



My parents and I travelled from Colombo to Dubai on a Fly Dubai Flight. It was my parents first international trip. Staff at the check in counter was really nice, I requested her for wheelchair assistance for both my parents as both of them are in their late seventies and can’t walk for too long. The ground staff was quick to adhere to my request and provided wheelchair assistance to my parents till the aircraft. Cabin crew on board was also very helpful in assisting them whenever required. Flight seats were quite comfortable and spacious, we were at ease throughout the journey. I requested the crew to serve meal to my father first as he is a diabetic and needed to take his medicine, crew not only served my father first but also my mother at the same time. I appreciate the compassion and professionalism of the crew. My parents got wheelchair assistance from aircraft to the arrival hall as well. I am very impressed with the overall service we got from the airline. We had a very pleasant trip. I am looking forward to many more flights with them.

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Economy CMB - DXB New
Nimesh

indeed a budget airline



its a budget airline, fare value is worth every penny we spend. Ground staff was kind in her tone and smiling all the time which gives to a warm...

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Economy IST - DXB 02/2020 1 reactions
abdul

UIA AND THEIR DISGUSTING CUSTOMER SERVICE



Cairo-Kiev-Gatwick. 15th Jan 2020 absolutely disgusting airline. staff were horrendously rude to a few other passengers who calmly questioned the...

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Economy CAI - KBP 02/2020
BJAMES

dakar abidjan 02 feb 2020



I am senegalese citizen and I bought a returned ticket on feb 10, I should fly next day at 15:00. It is said customer service start at 07:00am so I called them to cancel my ticket as I decided not to go, I wanted to get cancellation and refund because my ticket is refundable. I got on phone call a person asking me to write an email with ticket reservation at online.sales@airsenegalsa.sn Indeed I did that, from 08:00 to 10:00 no email confirmation no response, I called back again they asked me resend the email and add this one: serviceclient@airsenegalsa.sn. nobody replying me until now 14:42 I called more than 30 times. this is the worst airlines I have travelled to more than 10 countries more than 20 times in my life. I am senegalese born and raised in dakar it s a big shame, this people are not working and the staff simply dont care at all about the customers. I will not advise anyone to take this flight. 500 Usd is gon vanished.

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Economy DKR - ABJ 02/2020
delyero

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