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No service tickets booked out of India.



My parents were visiting me to Toronto so I booked their tickets from Toronto with my agent. Unfortunately they couldn't travel. I was asked by jet to send the medical reports and other related documents for the waiver as I informed them before the the departure. I provided them all the docs and then they said they can not provide me waiver because tickets were not booked from Indian location. What the heck ex-cuse is that?? If the tickets were booked with jet-airways , how does the service level can b differentiated on the basis of booking location. If they can not provide same level of service why does they book it outside india, or atleast they should inform during booking that we can't expect same level of service as we r not booking from India.
I talked to even higher level,Ms kavita, support analyst- voice of guests, but so far no help. Hoping that they will resolve my issue soon.

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Economy LKO - YYZ New
Gem

Travel Agent



I started my experience with China Eastern Airlines in Chicago, IL. They messed up my original schedule and I had to be re-routed. That was Sunday, November 4, 2018. My luggage never made it to its destination. Currently, I still have no luggage. I understand things happen. The customer service has been nothing. Nobody answers phone numbers, nobody communicates the status of my bags. I went to the airport and spoke directly with a representative from China Eastern and told them about my situation. They routed my baggage to a destination where I am not staying or never was staying. So now, it’s Friday, November 9 and still no luggage. The best part is that the offered me for my inconvenience lounge access and a PRIORITY LUGGAGE TAG! What????? I have no luggage! It’s been a horrible experience! I work in the travel industry and will never recommend this airline!

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Economy ORD - MNL New
LRR

Avoid at all costs



Was supposed to fly from Glasgow but they cancelled the flight and offered to fly us from London instead. They didn’t bother to help us get from Glasgow to London although these are different cities in different countries slmost 650 km apart snd it was their duty. It took me 1 year to get my money back from them and I intend to report them to CAA so they get a hefty fine. From their FB page I could see they make a habit to camcel flights without offering re-routing, they take advantage that people don’t know their rights or don’t want to fight with them. They also have delays most of the time.

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Economy LTN - OTP 01/2018
Rax

Rip off merchants that will ignore your complaint for months and then not address the issues in your complaint



Booking reference and/or flight number K69D48 and issue occurred on: 13/08/2018 I checked my case in at Helsinki airport and was informed that my...

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Economy HEL - ARN 08/2018
Flash

Four hour delay, one glass of H2O, no compensation



Croatia Airlines has joined Ryanair in my list of airlines to avoid. I flew from London to Split on 10 August 2018. The flight was more than four...

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Economy LGW - SPU 08/2018
gc2018

Horrible experience



The worst airline ever. Tactless rude workers at the gate. I was transporting an expensive art work to the exhibition and was out of the size for 10 cm. Employees proposed me to fold it into four parts and put into the backpack, or to leave it in a trash. They were enjoying the situation. I am disgusted and pissed on that company.

Second my experience with them is that they cancelled my back flight because I was late on the second part of my first flight, without letting me know. They refused to pay me the road back and were saying that this is my fault. I had to travel via bus one day longer because of them. And they stay ok with the situation, like no fault at all.

I recommend to avoid that horrible airline. Ukrainian service is Worst ever.

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Economy VNO - MUC 10/2018
Lena Tkachenka

Absolute rip-off!! DO NOT FLY.



How this airline is still allowed to be in business I don't understand. I for one am complaining to the CAA. They fleece you at every opportunity, deliberately seating you apart for one. But the biggest problem I have is that they close down the online check in and make it impossible for you to check in, and then charge you OBSCENE amounts, around 80 EUR for me and my partner to check it at the desk. What must it cost them? Around 5 pence in paper? How are they allowed to do that, and why do they feel the need to treat paying customers like that!?

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Economy VNO - LTN 08/2018
adk80

Worst Airline Ever



I am a violinist and I travel internationally all the time with my violin as my hand luggage. It has been fine with all airlines, except for Utair flight from Moscow to Yerevan. My fair included 1 checked luggage and a hand luggage of 10 kg. Despite the fact that most airlines don't count the violin as hand luggage, allowing me to take the violin and 1 extra hand luggage, with Utair I had only my violin as my hand luggage and they didn't let me take the violin. The violin fitted in the hand luggage compartment, but they still made me wait for the flight responsible until the very last second then told me they are denying my boarding. So, they put me in a condition of no-choice and made me pay 6000 rubles which is no way an equivalent to 50 euros as payment for excess luggage. Also, they never responded to our complaints. I will never choose Utair and would not recommend to anyone. Also flight attendants are very rude.

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Economy VKO - EVN 09/2018
arnav

worst flight ever



The whole experience was a nightmare. They did not provide any blanket to anybody at flight. There was no supply of food I wanted. At the airport they behaved rudely and harassed me as I had German passport and kept questioning me how did I get German nationality which is none of their business. They started questioning me in German to confirm about my nationality which I would say is far too offensive.
They broke my hand luggage and threw away my stuff (hand cream) which I bought from LHR as they said they do not allow these things in their airport for security purpose. I have never faced this kind of situation as I travelled a lot for the last 15 years. The experience I would say outrageous and even if have to pay £200 more in other airways I would go for that.

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Economy DAC - LHR 10/2018
Sharmin

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