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They simply do not care



I would not recommend travelling with Cathay Pacific if you want to arrive with your luggage. My 71 year old mothers luggage was lost in transit and I received not a single apology from the Melbourne staff. I was told that this simply happens to lots of people. It took them two days to contact me despite numerous emails and calls, with the sole information I have been provided is that the bag never arrived in Hong Kong after being checked in at Heathrow. My mum is now not expecting to never see her case again, which contained all the Christmas presents for her 2 year old grandchild. Genuinely, Cathay Pacific have the worst customer service I have ever experienced for anything. Avoid if you can, they simply do not care about their customers. Sadly, we’ve got another flight to endure with them back to the UK.

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Economy LHR - MEL New
TobyLee1979

Missing Luggage...5 into 7 day trip!!!



This is my first trip to the US & my first (& last time) flying with Icelandair. Arrived in Portland on Saturday 8th September 2018, today is Thursday 13th September 2018, I am nearing the end of my trip and guess what....STILL NO LUGGAGE!!

Despite numerous emails & international calls to their 'customer service's' department, I am still luggage-less & without any information about where my belongings are.

This has been a truly shocking & disappointing experience!

Well done Icelandair for ruining my first trip to the US & what should have been a memorable engagement trip for my partner & I.

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Economy LHR - PDX 09/2018
Domingo

Avoid this airline



A horrible exprience from start to finish. Booked 2 flights but did them seperately and for some reason 1 had no luggage. I immediately called to...

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Economy LHR - BWI 07/2018
Kloe1

Freebird Airlines with our First Choice Holiday



Used Freebird Airlines for our holiday booked through First Choice. I have flown in many Airbus A320s using most of the European airlines and I can honestly say this was one of the best experiences on an A320 ever. Flights out to Dalaman and back to Cardiff were perfectly on time actually landing a few miins earlier on both legs. On the return flight we were offered extra legroom with exit seats, however I declined these as I knew I would be satisfied with our allocated seats.
Cabin crew were impeccable. Smart, polite, very helpful and extremely friendly. Pilot and Navigator kept everybody fully up to date with flight progress. Aircraft comfort was excellent with decent leg room and in my opinion better than Lufhansa and British Airways and probably Thompson A320s as well.
Freebird Airlines, if by chance you read this, many thanks for two lovely flights, fantastic crew and the running of an extremely pleasurable airline. I would not hesitate to fly with you again.

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Economy CWL - DLM 08/2018
Martinspans

Excellent on board service, poor service on the ground



I cannot complain about the on board service offered by WY. The seat in business beats the first class seat offered by BA as does the standard of the food and refreshments.

The crew were courteous and eager to please. Despite there being delays, the crew kept us up to date with what was happening and kept us supplied with refreshment. Other airlines have refused to open the bar until airborne.

The seat was extremely comfortable and I managed to sleep well, the blanket and pillow were very good quality.

Luggage in business always comes off the aircraft first and minimises the wait at the carousel.

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Business DOH - LHR 06/2018
Noby

The worst airlines!



Ukrainian airlines review First of all they gave one seat to 3 different guys ! I guess thats ok , it could happen in any airlines but 3 individuals...

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Economy JFK - KBP 08/2018
Antonio perelman

Its how I imagine the mafia would run an airline, if they were in charge! Avoid like the plague!



I travelled about a month ago to Albania with Wizz and on my return I was meant to take Wizz to Budapest and Ryanair thereafter to London. The night...

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Economy TIA - BUD 08/2018
emiljans2002

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WTF ranking

The least popular airlines on What The Flight.

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