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Horrible service, inordinate delay, Broken Baggage, discourtesy treatment. No business etiquette.



Dear Sir, I booked for my travel to Chennai from Riyadh in your airlines, for the travel date 19 th June 2018 by the following flights With your...

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Economy RUH - MAA New
Swaminathan V

They replaced our flight with one two days later then would not allow us to cancel and refund



Extremely sketchy airline. They cancelled our flight back from Paris due to "operational difficulties" and said they could only book us on a flight TWO DAYS later. They would not refund us the money for the flight even though they could not offer anything even close to what we booked.

Their customer service just sent us in circles: call this number, call back tomorrow, submit a ticket here, email this address, call this other number. The company hides behind their phone reps, having them continuously say "The company has issued a statement saying they will not refund anyone's money for the flight".

WTF, if you cancel a flight and can only replace it with a flight two days later you better give customers the opportunity to take a refund.

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Economy ORY - SFO New
mcgreave

They replaced our flight with one two days later then did not allow us to cancel and refund



Also goes by name "French Bee" and "Air Caraibes".

Extremely sketchy airline. They cancelled our flight back from Paris due to "operational difficulties" and said they could only book us on a flight TWO DAYS later. They would not refund us the money for the flight even though they could not offer anything even close to what we booked.

Their customer service just sent us in circles: call this number, call back tomorrow, submit a ticket here, email this address, call this other number. The company hides behind their phone reps, having them continuously say "The company has issued a statement saying they will not refund anyone's money for the flight".

WTF, if you cancel a flight and can only replace it with a flight two days later you better give customers the opportunity to take a refund.

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Economy ORY - SFO New
mcgreave

extortion on a grand scale



Still to go on the flight but the checking in on line is a total scam.
They ask you if you want to pick your seat at a cost of £10.50 to £12 per seat or let them choose at no extra cost.
What happened? I let them choose. My wife was on an aisle seat, and I was allocated a window seat across the aisle two rows further forward.
The plan of the aircraft clearly showed four seats together and available. It cost us £21 to move to two of these seats.
I have written to the company to ask if this is company policy to separate families in order extract even more money from their customers.
I await a reply.

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Economy GLA - ACE New
fleeced

Worse services ever



I have booked ticket from London to Dhaka for myself and for my sister Lubna Jaismin on 27.01.2018 from OmegaFlightstore.com. On 8th of Feb I have...

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Economy LHR - DAC New
Muhammad Bhuyian

NEVER AGAIN!



I chose your site to write my review as there were similar ones to mine. I do not know how other sites give glowing reports about this airline. It was my first flight with them and my last. The security was almost non-existent which led to us being stuck on the runway with the engines running for over an hour whilst they counted the passengers. The information given to us was conflicting and by the time we took off I was really nervous. According to the pilot we had to do a detour because there was a storm over Germany (although I would not have thought that the route went over Germany) so presumably we went over France. We were told at the airport there was a delay because of a French Air Traffic Controllers strike. All in all I do not know why our flight was delayed by 2 and three-quarter hours (15 minutes less than the time they would have to pay compensation). I will never fly with them again and advise my family not to as I believe they are not safe.

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Economy MLA - MAN 05/2018 1 reactions
Trig

Avoid At All Costs!



No wonder my holiday was such a good deal - this is the worst airline I have error flown on and I've seen many in my day!

Uncomfortable seats, unfriendly flight attendants, and the icing on the cake was that after discovering that I had left something of value on the plane literally 5 minutes after deboarding, I was not allowed to go back on and get it. "The cleaning crew will find it and return it to the airport services team, you must continue through security and customs and leave this area."

Since this was a small electronics device worth 160 euros, it was not returned, probably stolen by the employees or the airport's cleaning team.

Horrible way to end a nice holiday! NEVER AGAIN TAILWIND AIRLINES!!

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Economy BJV - LEJ 05/2018
kirschclayton

Flight home a disaster



I flew to Punta Cana exited about my very long waited vacation after 2.5yrs. The first day there I was ill and spent time in hospital at Punta Cana...

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Economy YYZ - PUJ 04/2018
Bevallen

A nightmare come true! Avoid, Avoid, Avoid!



NEVER EVER AGAIN! Long story short. My flight from HMC Vietnam to Spain was one of the most ardous experiences I have yet encountered in my over 4...

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Economy PEK - MAD 03/2018 1 reactions
Anon123

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