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Awful. Terrible.



Arrogant and rude staff and crew. Most cramped uncomfortable seats imaginable. Old outdated plane. Outmoded entertainment "system". Mean spirited and aggressive security. 4 hour delay to Israel. 25 hour delay return flight to U.S.

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Economy plus BOS - TLV 03/2017
LJP

Vol ponctuel



Confort sommaire mais suffisant pour un vol de courte durée et justifié par le prix. Personnel agréable, check-in online aisé. Une idée...

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Economy SXB - TLS 03/2017
geki

Cheap in every way except price



Air Baltic will try to charge you for every smallest thing on top of mid range ticket price : luggage, check in, seat selection, food, not even a drink of water on the house.

Seat and access to toilet so far still included.

At least to me this leaves the most unpleasant feeling of beeing fleeced non stop.

By the same flight via another company (for instance Brussels Airlines) and all of a sudden you get more for the same price while on the very same flight. Maybe its time they had a rethink on what kind of impression all this leaves. In my case, I have taken flights with a stop-over choosing over direct flight with these guys.

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Economy RIX - BRU 12/2016
Inga K.

Good!



The flight was quite good: clean cabin, polite personnel, comfortable seats, nice meal (two types of dishes on your choice). Good entertainment onboard (cood collection of video, incl. new movies and cartoons). Check-In was quick and unproblematic. Take off and landing were quite normal.

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Economy IST - NUE 03/2017
Megaboss

Good!



The flight was quite good: clean cabin, polite personnel, comfortable seats, nice snacks. Check-In was quick and unproblematic. Take off and landing were quite normal.

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Economy KBP - IST 03/2017
Megaboss

Extremely poor customer service



My flight was scheduled for March 2nd but was cancelled by Air Côte d'Ivoire staff upon my arrival for check in and reschedule for March 3rd.

I was told on the 2nd by Air Côte d'Ivoire staff that my trip was comfirmed on March 3rd.

Due to poor customer service and Air cote d Ivoire inability to pay attention to details, my reschedule flight was not possible, I waited for hours at the Airport for confirmation but with no results.

I missed my flight yet again. Air Côte d'Ivoire staffs are the worst, very rude with no empathy.

Worst traveling experience thus far...

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Economy ROB - ACC 03/2017
CZG

Worst service ever



If you book with Transavia, prepare yourself for the worst service ever:
- When you ask the staff to order a drink, you get the answer 'We'll be passing by with our food and drink service soon'. Read: 50 minutes later...
- They don't tell you in advance when they have to wait 2 hours (...) in a plane for a stopover as they couldn't land in the Netherlands because of a storm, although they had this information before taking off.
- While the total trip was already 9 hours, and including the delay 11 hours, the only compensation was a cup of tea or coffee.

On my way back I took Qatar Airways for also a very reasonable price. Difference in service was huge: Very convenient chairs, able to charge your mobile during the flight, view movies, smiling staff, and they immediately took my order - for free...

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Economy DXB - AMS 02/2017
Miranda G.

Perfect Service



After reading bad reviews on this airline I was so happy in the service I received.

My seat was the most comfortable I have ever sat on in an aircraft. On board service was quick and efficient.

All staff from the pilot to the flight attendants were very professional. For me the flight went smoothly from the check-in going to the pilot himself, wishing me personally, to have a safe journey home.

I will be using Volotea airline again.

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Economy BOD - TFS 01/2017
Kitkat

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