Typical budget airline

Review of Daer about the flight Malindo Air between Malacca and Penang on 01/05/2018 in Economy

Very few daily flights on this route so Malindo was only one available. Aircraft presented well, flight crew courteous, seating ok for this aircraft, flight time short so found everything adequate. Departure went smoothly, arrival Penang fine. Major issues with luggage - excess baggage which days before the flight we knew we had. Accessed airline website to advise and pay days before the flight for our excess baggage - site kept refusing to allow to access. Finally gave up. Arrived airport early. Told had to pay 720RM excess, would have been half this cost had I been at airport 4 hours earlier per their website (which I could access). Remember the flight cost was 199RM including 15kg baggage.!!! Airline rudely unrelenting, emailed complaint, kept avoiding the issue. Never again Malindo - very unprofessional

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
2 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
1 / 5
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By Daer, about Malindo Air, , close to Hornby, Canterbury, New Zealand
Posted online by admin, on 14 June 2018, view original version
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