Dont expect them to last long at this level of service

Review of about the flight La Compagnie Boutique Airline between London Luton and New York Ny/Newark Inl on 01/04/2015 in Economy B0 / LTN / EWR
Note: This review is about an experience that happened more than 3 years ago.

Booked a flight with them for May 3rd from London Luton to Newark. Less than three weeks prior to the flight they emailed to tell me they had decided not to fly that day, and had booked me for the following day instead. Since that meant missing a connecting flight from Newark, plus a while host of other issues, from a hotel in Newark, airport parking, car rental, etc... I hoped to get a flight a day earlier rather than later. Calling the customer service number for the UK results in being told to either speak french, or call back the next day.

The next day I was able to converse in english, but found that there were not flights on the 1st, nor the 2nd, but only an offer to cancel my flight in entirety. Adding insult to injury I was told the refund would take 30 days to process, despite my cancelled flight being entirely their doing.

Still waiting on the refund, lost hundreds of £ on non refundable connections and accommodations, and painfully aware I should have known better.

Rebooked with Virgin Atlantic and will never again book with any unknown or bargain carrier, but in particular LC. Lesson learned, and now after reading your article, really glad I am not having to experience the actual flight.

Virgin - promise to be loyal in future! ;-)

Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By, about La Compagnie Boutique Airline, , close to Ashfield, England, United Kingdom
Posted online by HappyFlight, on 26 April 2015, view original version
This review has been read 167 times
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65397 replied


I have just had my flight cancelled and told it will take 30 days to issue the refund. Can I ask if you got your refund and how long it took?

I am still waiting for La Compagnie to send email to confirm they are going to issue a refund.

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