Very strange practices

Review of chribou about the flight Hermes Airlines HRM5005 between Heraklion and Paris Charles De Gaulle on 02/11/2013 in Economy
chribou H3 / HRM HER / CDG
Note: This review is about an experience that happened more than 3 years ago.

There was a three-hour 30-minute delay at takeoff because of a technical problem.
They provided no concrete information about exactly what kind problem that the plane had. Successive messages from the flight attendants told us that takeoff was delayed by 15 minutes, then 40 minutes, and it never actually happened.

An announcement in bad English from the pilot while we were waiting was completely incomprehensible.
When they leaned over, the passengers near the windows noticed when they changed two wheels.

Good takeoff, the message from the pilot was inaudible, and the landing was jerky with an abrupt braking on arrival.

Arrival: 1h30min delay until the luggage arrived. Then we learned that our luggage wouldn't arrive because they were accidentally sent with others by freight from Heraklion via Roissy on their way to Mecca!

Conclusion: defective communication, 5h30min total delay and questions about the actual onboard safety of the plane (is it normal and reliable to send things by freight?) especially when you know about incidents that have already happened in Tel Aviv and Lyon with Hermes and Air Méditerranée planes during the last few months.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5

Flight pictures

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By chribou, about Hermes Airlines, , close to Rueil-malmaison, Île-de-France, France
Posted online by HappyFlight, on 4 November 2013
This review has been read 272 times
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