Excellent customer service by FlyDubai

Review of noorn about the flight Flydubai between Dubai and Teheran Imam Khomeini on 28/02/2020 in Economy
noorn FZ / FDB DXB / IKA

My mother and I traveled from Tehran to Dubai. My mother is 76 years old and needed wheelchair assistance which was provided by FlyDubai on request. We forgot her walking stick at the check in counter. We only realized it after we had boarded the plane. I immediately went up to one of the flight crew and informed her about this. She instantly informed the ground staff about the same. Staff did excellent follow up and got it delivered to us on the flight before the flight doors closed. We really appreciate the way they handled it. My mother cannot walk one step without the support of the stick so it was really heartwarming to see the staff handle it with that sensitivity. I sincerely al grateful to the staff involved for their pro-activeness. Great job!

Overall rating
5 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
3 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
3 / 5

Flight pictures

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By noorn, about Flydubai,
Posted online by admin, on 4 March 2020, view original version
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