My mother and I traveled from Tehran to Dubai. My mother is 76 years old and needed wheelchair assistance which was provided by FlyDubai on request. We forgot her walking stick at the check in counter. We only realized it after we had boarded the plane. I immediately went up to one of the flight crew and informed her about this. She instantly informed the ground staff about the same. Staff did excellent follow up and got it delivered to us on the flight before the flight doors closed. We really appreciate the way they handled it. My mother cannot walk one step without the support of the stick so it was really heartwarming to see the staff handle it with that sensitivity. I sincerely al grateful to the staff involved for their pro-activeness. Great job!
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