Delayed....again

Review of Dan W. about the flight BMI Regional between Southampton and Munich on 19/06/2017 in Economy
Dan W. BM / BMR SOU / MUC
Note: This review is about an experience that happened more than 2 years ago.

I regularly travel between the UK and Munich for work (approx 40 return trips per year). BMI Regional are by far the worst airline I have ever travelled with in terms if punctuality and customer service. flights are frequently delayed by several hours, or even cancelled. Obtaining compensation / refreshment vouchers is next to impossible. Customer service is almost non existant, when you do manage to speak to someone from the airline there is rarely any information provided of use.

The ticket prices are extortionate for the service provided.

The only plus point is that the on board crew are usually polite and helpful, but this is not always the case either!!

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
2 / 5
On board
Comfort
2 / 5
Your opinion of security
3 / 5
Food
2 / 5
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By Dan W., about BMI Regional, , close to United Kingdom, via its phone
Posted online by admin, on 19 June 2017, view original version
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