Extremely poor customer care

Review of Dessu about the flight Air Côte d'Ivoire between Abidjan and Freetown on 09/11/2016 in Economy
Dessu HF / VRE ABJ / FNA
Note: This review is about an experience that happened more than 3 years ago.

I came to Abidjan for short meeting and had to fly back to Freetown on 9th November 2016.

The airline has cancelled the flight to Freetown and we have been informed when we arrived at the airport for check in. Despite all mess-up on my workplan, the airline is not will to provide accommodation for the night that I am going to stay at the hotel due to the problem of the airline.

This is not professional manner and the airline customer service managers needs to learn the value of customers.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By Dessu, about Air Côte d'Ivoire, , close to Abidjan, Abidjan, Ivory Coast, via its phone
Posted online by Nicolas, on 17 November 2016, view original version
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