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Review of Ls31 about the flight Air Côte d'Ivoire between Libreville and Brazzaville on 28/11/2014 in Economy
Note: This review is about an experience that happened more than 3 years ago.

Return to Brazzaville on Air Ivoire flight HF830.

My flight was scheduled for 11:10 pm but it was already 9:40 pm and there was no check-in listed on the board. I was uneasy.

By 10:42 pm, 30 minutes before scheduled takeoff time, there was still no sign of the flight announcement.

Finally, at 11:05 pm, the flight was announced. When we arrived at the check-in counter, the tickets of 12 passengers didn't show up in the airline's system due to a change in the flight schedule. It took 20 minutes to get everything in order.

Registration was tiresome.
They had to check the passengers in manually. Luckily there were no more than 20 of us.
At 2:30 am, the flight arrived from Abidjan with more than a three-hour delay. There was no excuse or explanation on the part of the airline.
We were there waiting.

2:50 am, boarding onto an A319 TN-TUS.

The cabin hadn't been cleaned, but the crew, including the captain, was welcoming while trying to make up for the delay in different ways.

In short, this trip home on Air Cote d'Ivoire was a bad experience.

3:05 am: pushback and then we left for FCBB with a scheduled duration of 1h15 min with turbulence expected.

Overall rating for this return flight was pretty mediocre, but the airline could really do better.

Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
On board
2 / 5
Costumer service
1 / 5
1 / 5
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By Ls31, about Air Côte d'Ivoire, , close to Denmark, via its phone
Posted online by HappyFlight, on 1 December 2014
This review has been read 76 times
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This review is also available in French.

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