A rather “beige” first experience

Review of Daniel H. Bonin about the flight Air Canada Rouge AC1911 between Nice and Montreal Trudeau on 04/07/2014 in Economy
Daniel H. Bonin RV / ROU NCE / YUL
Note: This review is about an experience that happened more than 3 years ago.

Unfortunately, my first experience with Rouge (Air Canada) was not convincing.

To begin with, it’s important to note that the seats are not equipped with individual screens (entertainment system), so I had to rent an iPad (charged 10$). I had to replace the tablet (faulty screen)…and the Wi-Fi connection with the other iPad was intermittent. The overall state of the airplane (the cabin) left to be desired: the carpet was worn in certain places, the button (the plastic exterior) to flush the toilet was broken, etc.

As for the legroom (in economy class), it was like with the main competitors (charters). The quality of the food served on board (a flight of 8+ hours) was just acceptable. A passenger (French) asked for a glass of water and received this answer from the flight attendant: “sorry, I don’t speak French.” Is it so difficult to learn some basic words in the language of Molière? It’s embarrassing to have mono-lingual (English) flight attendants on a flight between France and Québec! Bad business strategy. Well, note that Rouge has nothing to do with Air Canada’s regular flights. A pity….

General
Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
4 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
Food
2 / 5
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By Daniel H. Bonin, about Air Canada Rouge, , close to Montréal, Québec, Canada
Posted online by HappyFlight, on 17 July 2014
This review has been read 53 times
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This review is also available in French.

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One comment RSS Comments

francoiscc replied Translate

Cela reflète parfaitement le sentiment que j'ai eu pour mon vol avec eux entre Toronto et Las Vegas.
Rien de gratuit à bord, avion bruyant (B767)
J'avais mon Ipad donc je n'ai pas eu besoin d'en louer un mais il n'y a pas beaucoup de film en Français et il y avait effectivement des coupures.
Néanmoins, mon avion était propre et la cabine paraissait plutôt neuve.
Seulement une hôtesse parlait un peu français, mais malheureusement le sourire des PNC n'était pas au rendez vous.
Bonne journée

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