Lost luggage

Review of lila84 about the flight Aigle Azur zi261 between Paris Orly and Oran on 23/12/2014 in Economy
lila84 ZI / AAF ORY / ORN
Note: This review is about an experience that happened more than 3 years ago.

Everything was great until the moment when I found myself alone, waiting for luggage that didn't arrive.

They gave me a piece of paper which said that they weren't responsible for the loss and provided a number to contact them to see if they'd found it, except there was a 1 in 10 chance they would answer.

I still haven't received any news about my luggage :(

Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
1 / 5
On board
4 / 5
Costumer service
3 / 5
Your opinion of security
5 / 5
3 / 5
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By lila84, about Aigle Azur,
Posted online by HappyFlight, on 26 December 2014
This review has been read 131 times
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This review is also available in French.

Aigle Azur

Aigle Azur replied

on 29 December 2014

Bonjour @lila84

Je vous invite à contacter directement par mail : ory.ll@aigle-azur.fr

Bien à vous,


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Lois replied

Aigle Azur does not replace the damaged luggage !! First you have a multitude of papers arranged and then show them to be accommodating, but when it comes to pay, then they can supposedly not transfer the money, because they need a document from the bank, where it is the account number on it! Than only the Bank account was not enough! As well as this was concerned, they came with the account number not clear, and wanted again a document of the bank, but the bank and me have only the one account number, which we have already sent many times to Aigle Azur!

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