ATTENTION SUNEXPRESS COMPANY IS VIOLATING THE TICKETS EXCHANGE DURING THE CORONOVIRUS PANDEMIA (COVID19)!

Review of Elena018 about the flight Sun Express between Saint Petersburg and Izmir Adnan Menderes on 20/09/2018 in Economy
Elena018 XQ / SXS LED / ADB

ATTENTION SUNEXPRESS COMPANY IS VIOLATING THE TICKETS EXCHANGE DURING THE CORONOVIRUS PANDEMIA (COVID19)!
My Booking Number AEQF4X
My flights were paid for on the route St. Petersburg-Izmir
05/04/2020 and back 06/28/2020. Sunexpress Airlines requires a surcharge for changing flight dates of 210 euros! If the return of air tickets, then the company returns only 30% of the cost of air tickets !!!! This is illegal, you need to take action and remember the date of our flights without surcharges!
Sunexpress representatives trumpet customers to call their call center to change a canceled flight. These are very expensive international negotiations! I called the company three times in 20 minutes! But they did not change the dates of the tickets. They want me to pay about 210 euros again for changing the date! This is illegal.Absolutely NO service. They cancel the flight and want me to spend a lot of time and money to call to Turkey - they will not accept an e-mail. Last time I needed help from their call center I called twice to change a ticket and got NO help. Instead it ended up costing me a lot of money to change an open ticked. I was asked to send a complaint but got NO answer back.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By Elena018, about Sun Express,
Posted online by admin, 26 days ago, view original version
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