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20 days and still not able to refund my tickets
I have reserved flying tickets on flight XG2340 from Hurghada, Egypt to Frankfurt, Germany on 01.09.2017.
Unfortunately, due to delays in my Visa issuance I had to cancel my tickets by sending an email to firstname.lastname@example.org on 28.08.2017 with reference number 1708-SUN-07934, however, NO ONE REPLIED ME.
Then I called the customer service on the number 00904440797 to follow up on my request AND THEY TOLD ME THAT I CANNOT DO ANY CANCELLATION WITHIN 48 HOURS BEFORE THE FLIGHT!!! EVEN THOUGH MY EMAIL WAS SENT 4 DAYS BEFORE THE FLIGHT BUT NO ONE REPLIED IT!!!
On the flight day someone contacted me and told me that in order to be refunded I have to send documents that prove that my Visa was delayed, and I did sent the required documents on the same day as requested. NOW IT IS 20 DAYS AFTER I HAVE SENT MY REFUND REQUEST AND NO PROGRESS!!!