Sun Express

8 reviews - - Updated 17 hours ago
XQ / SXS

ATTENTION SUNEXPRESS COMPANY IS VIOLATING THE TICKETS EXCHANGE DURING THE CORONOVIRUS PANDEMIA (COVID19)!



ATTENTION SUNEXPRESS COMPANY IS VIOLATING THE TICKETS EXCHANGE DURING THE CORONOVIRUS PANDEMIA (COVID19)! My Booking Number AEQF4X My flights were...

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Economy LED - ADB 09/2018
Elena018

20 days and still not able to refund my tickets



I have reserved flying tickets on flight XG2340 from Hurghada, Egypt to Frankfurt, Germany on 01.09.2017.

Unfortunately, due to delays in my Visa issuance I had to cancel my tickets by sending an email to crm@sunexpress.com on 28.08.2017 with reference number 1708-SUN-07934, however, NO ONE REPLIED ME.

Then I called the customer service on the number 00904440797 to follow up on my request AND THEY TOLD ME THAT I CANNOT DO ANY CANCELLATION WITHIN 48 HOURS BEFORE THE FLIGHT!!! EVEN THOUGH MY EMAIL WAS SENT 4 DAYS BEFORE THE FLIGHT BUT NO ONE REPLIED IT!!!

On the flight day someone contacted me and told me that in order to be refunded I have to send documents that prove that my Visa was delayed, and I did sent the required documents on the same day as requested. NOW IT IS 20 DAYS AFTER I HAVE SENT MY REFUND REQUEST AND NO PROGRESS!!!

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Economy HRG - FRA More than 2 years
MMoataz

Very good



As with the departure flight, we reserved XLeg seats. The meal that we had reserved on the website was good, but we was a little cramped (not enough...

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Economy plus AYT - MLH More than 3 years 42 views
capchester

Very good



We took this airline again and made reservations directly on their site. That meant we could choose X-Leg seats and a meal other than their strange...

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Economy plus MLH - AYT More than 3 years 1 reactions 56 views
capchester

Pitiful airline



Nothing on board was free (not even a sandwich or water!)
The (lukewarm) water was charged extra = 1.50
No entertainment (neither movies nor music)
No flight information (except for safety instructions)
My first and last flight with this airline….

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Economy MLH - AYT More than 3 years 3 reactions 82 views
balro

Frankly disappointed



Sun Express's onboard service has truly deteriorated in quality: There is now just a sandwich and water! Other drinks have to be paid for...

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Economy FRA - SSH More than 3 years 153 reactions 148 views
Holidayrc

The worst of flights



A boring film, uncomfortable seats, chewing gum in the magazine, a sandwich with dried tomatoes on it at 4:00 am GMT (6:00 am UTC), a very brutal landing: this bad experience with Sun Express will stay with me.

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Economy AYT - MLH More than 3 years 2 reactions 107 views
capchester

The so so airline



Legroom adequate In-flight entertainment mediocre (one film then nothing else!) Mediocre meal (a sandwich containing ham, butter and salad) Pilot...

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Economy STR - SSH More than 3 years 15 reactions 125 views
Holidayrc
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8 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 2 customers reviews
5 stars
20%
4
0%
3
20%
2
20%
1
40%

Ratings summary

Value (price + quality) 1 / 5
Comfort 1 / 5
Costumer service 1 / 5
Your opinion of security 1 / 5
Food 1 / 5
Management of luggage 1 / 5
Comfort 1 / 5
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3 contacts

Find the best way to contact your airline.

Online

Website

Sales  France

Phone: +33 (0)821 770193 (0.12€/min)
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

Sales  Turkey

Phone: 444-0-797 (0.09TL/min)
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

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