XQ / SXS 
Read more about « ATTENTION SUNEXPRESS COMPANY... »ATTENTION SUNEXPRESS COMPANY IS VIOLATING THE TICKETS EXCHANGE DURING THE CORONOVIRUS PANDEMIA (COVID19)!
ATTENTION SUNEXPRESS COMPANY IS VIOLATING THE TICKETS EXCHANGE DURING THE CORONOVIRUS PANDEMIA (COVID19)! My Booking Number AEQF4X My flights were...
Read more about « 20 days and still not able... »20 days and still not able to refund my tickets
I have reserved flying tickets on flight XG2340 from Hurghada, Egypt to Frankfurt, Germany on 01.09.2017.
Unfortunately, due to delays in my Visa issuance I had to cancel my tickets by sending an email to crm@sunexpress.com on 28.08.2017 with reference number 1708-SUN-07934, however, NO ONE REPLIED ME.
Then I called the customer service on the number 00904440797 to follow up on my request AND THEY TOLD ME THAT I CANNOT DO ANY CANCELLATION WITHIN 48 HOURS BEFORE THE FLIGHT!!! EVEN THOUGH MY EMAIL WAS SENT 4 DAYS BEFORE THE FLIGHT BUT NO ONE REPLIED IT!!!
On the flight day someone contacted me and told me that in order to be refunded I have to send documents that prove that my Visa was delayed, and I did sent the required documents on the same day as requested. NOW IT IS 20 DAYS AFTER I HAVE SENT MY REFUND REQUEST AND NO PROGRESS!!!
Read more about « Very good »Very good
As with the departure flight, we reserved XLeg seats. The meal that we had reserved on the website was good, but we was a little cramped (not enough...
Read more about « Very good »Very good
We took this airline again and made reservations directly on their site. That meant we could choose X-Leg seats and a meal other than their strange...
Read more about « Pitiful airline »Pitiful airline
Nothing on board was free (not even a sandwich or water!)
The (lukewarm) water was charged extra = 1.50
No entertainment (neither movies nor music)
No flight information (except for safety instructions)
My first and last flight with this airline….
Read more about « Frankly disappointed »Frankly disappointed
Sun Express's onboard service has truly deteriorated in quality: There is now just a sandwich and water! Other drinks have to be paid for...
Read more about « The worst of flights »The worst of flights
A boring film, uncomfortable seats, chewing gum in the magazine, a sandwich with dried tomatoes on it at 4:00 am GMT (6:00 am UTC), a very brutal landing: this bad experience with Sun Express will stay with me.
Read more about « The so so airline »The so so airline
Legroom adequate In-flight entertainment mediocre (one film then nothing else!) Mediocre meal (a sandwich containing ham, butter and salad) Pilot...
| 5 stars | 20% |
| 4 | 0% |
| 3 | 20% |
| 2 | 20% |
| 1 | 40% |
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Updated on 19 August 2014 | Report a problem
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Updated on 19 August 2014 | Report a problem
