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I have reserved flying tickets on flight XG2340 from Hurghada, Egypt to Frankfurt, Germany on 01.09.2017.
Unfortunately, due to delays in my Visa issuance I had to cancel my tickets by sending an email to crm@sunexpress.com on 28.08.2017 with reference number 1708-SUN-07934, however, NO ONE REPLIED ME.
Then I called the customer service on the number 00904440797 to follow up on my request AND THEY TOLD ME THAT I CANNOT DO ANY CANCELLATION WITHIN 48 HOURS BEFORE THE FLIGHT!!! EVEN THOUGH MY EMAIL WAS SENT 4 DAYS BEFORE THE FLIGHT BUT NO ONE REPLIED IT!!!
On the flight day someone contacted me and told me that in order to be refunded I have to send documents that prove that my Visa was delayed, and I did sent the required documents on the same day as requested. NOW IT IS 20 DAYS AFTER I HAVE SENT MY REFUND REQUEST AND NO PROGRESS!!!
As with the departure flight, we reserved XLeg seats. The meal that we had reserved on the website was good, but we was a little cramped (not enough...
Economy plus MLH - AYT More than 2 years 1 reactions 56 views
Pitiful airline
Nothing on board was free (not even a sandwich or water!) The (lukewarm) water was charged extra = 1.50 No entertainment (neither movies nor music) No flight information (except for safety instructions) My first and last flight with this airline….
Economy FRA - SSH More than 3 years 152 reactions 148 views
The worst of flights
A boring film, uncomfortable seats, chewing gum in the magazine, a sandwich with dried tomatoes on it at 4:00 am GMT (6:00 am UTC), a very brutal landing: this bad experience with Sun Express will stay with me.
