Sun Express

7 reviews - - Updated 17 hours ago
XQ / SXS

20 days and still not able to refund my tickets



I have reserved flying tickets on flight XG2340 from Hurghada, Egypt to Frankfurt, Germany on 01.09.2017.

Unfortunately, due to delays in my Visa issuance I had to cancel my tickets by sending an email to crm@sunexpress.com on 28.08.2017 with reference number 1708-SUN-07934, however, NO ONE REPLIED ME.

Then I called the customer service on the number 00904440797 to follow up on my request AND THEY TOLD ME THAT I CANNOT DO ANY CANCELLATION WITHIN 48 HOURS BEFORE THE FLIGHT!!! EVEN THOUGH MY EMAIL WAS SENT 4 DAYS BEFORE THE FLIGHT BUT NO ONE REPLIED IT!!!

On the flight day someone contacted me and told me that in order to be refunded I have to send documents that prove that my Visa was delayed, and I did sent the required documents on the same day as requested. NOW IT IS 20 DAYS AFTER I HAVE SENT MY REFUND REQUEST AND NO PROGRESS!!!

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Economy HRG - FRA 09/2017
MMoataz

Very good



As with the departure flight, we reserved XLeg seats. The meal that we had reserved on the website was good, but we was a little cramped (not enough...

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Economy plus AYT - MLH More than 2 years 42 views
capchester

Very good



We took this airline again and made reservations directly on their site. That meant we could choose X-Leg seats and a meal other than their strange...

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Economy plus MLH - AYT More than 2 years 1 reactions 56 views
capchester

Pitiful airline



Nothing on board was free (not even a sandwich or water!)
The (lukewarm) water was charged extra = 1.50
No entertainment (neither movies nor music)
No flight information (except for safety instructions)
My first and last flight with this airline….

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Economy MLH - AYT More than 3 years 3 reactions 82 views
balro

Frankly disappointed



Sun Express's onboard service has truly deteriorated in quality: There is now just a sandwich and water! Other drinks have to be paid for...

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Economy FRA - SSH More than 3 years 151 reactions 148 views
Holidayrc

The worst of flights



A boring film, uncomfortable seats, chewing gum in the magazine, a sandwich with dried tomatoes on it at 4:00 am GMT (6:00 am UTC), a very brutal landing: this bad experience with Sun Express will stay with me.

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Economy AYT - MLH More than 3 years 2 reactions 107 views
capchester

The so so airline



Legroom adequate In-flight entertainment mediocre (one film then nothing else!) Mediocre meal (a sandwich containing ham, butter and salad) Pilot...

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Economy STR - SSH More than 3 years 15 reactions 125 views
Holidayrc
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7 traveler reviews

Overall rating

3,67 / 5
3.67 stars over 5 - Based on 3 customers reviews
5 stars
40%
4
0%
3
20%
2
20%
1
20%

Ratings summary

Value (price + quality) 3,67 / 5
Comfort 4 / 5
Costumer service 3 / 5
Your opinion of security 5 / 5
Food 4,5 / 5
Management of luggage 5 / 5
Comfort 4 / 5
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3 contacts

Find the best way to contact your airline.

Online

Website

Sales  France

Phone: +33 (0)821 770193 (0.12€/min)
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

Sales  Turkey

Phone: 444-0-797 (0.09TL/min)
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

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