Great start to my vacations...

Review of jimmy.julie about the flight Corendon Airlines CAI 1118 between Brussels and Antalya on 02/09/2013 in Economy
jimmy.julie XC / CAI BRU / AYT
Note: This review is about an experience that happened more than 3 years ago.

I have booked our planes four days before the departure. We trusted Corendon with the flight and hotel.
The day of our departure (09/02/2013). We arrived at 12:30 p.m. at the Brussels (Belgium) airport. The flight was scheduled for 3:30 p.m.
When we arrived at the boarding gate, we were warned that departure would be delayed in two hours. We asked for more information to the ground crew, but nobody knew anything, there were no news of the plane.

We resigned ourselves to our fate and waited with a 2.5-year-old kid.
At about 5:45 p.m., a call warned us that the plane would be delayed again, of an additional one-and-a-half hours. So the departure was estimated for about 7 p.m. The ground crew warned us that they had no information about the plane, so the delay was susceptible to being prolonged even more.
At this moment, they gave us vouchers for us to get food and, above all, calm our spirits.

Departure was delayed many times and at every time they weren’t certain about the time that they were giving us.
I asked a crew member to have access to my luggage, because since I was traveling with a two-year-old I needed diapers and other indispensable products for this long wait with a small child. The crew member refused and told me that it wasn’t possible (diapers weren’t even available for sale at the airport).
At about 10 p.m. (a delay of seven hours), we were given more vouchers to buy ourselves a snack.
The plane didn’t even appear in the departure screens. Nobody could tell us what was happening.
At this moment, the people of the Corendon agency showed up.
They told us that the plane had been at Brussels since the beginning, but that there had been a technical failure. Some parts had to be ordered from another country and that’s why there was the considerable delay, but the plane had already been fixed.
There was now just a testing stage and we should take off in about half an hour.

We were quickly informed that the tests were not conclusive.

At this moment, two possibilities were open to us. Either the plane would be repaired and we would depart at 11:59 p.m., or, if reparation is not yet finished, another plane would be hurried there and take-off would be three hours later, at 3 a.m. of the following day.

The patched up plane finally took off a little after midnight, on 09/03/2013.

We arrived at Antalya at about 5 a.m. and at the hotel at 7 a.m.
When we arrived at the reception, we had the pleasant surprise to find out that our room was not yet ready (despite the 9-hour delay).
The receptionist proposed that we waited three hours to get our rooms.
Tired and embittered from the sleepless night, we contested her proposal. We finally managed to negotiate another room for three hours so that we could rest a little.

During my vacation, I learned that the plane in which we traveled had flown without having actually been repaired, because arriving at Antalya, it was supposed to pick up some tourists and go back to Belgium. These tourists also had to wait four hours and finally boarded another plane because the first one could not be immediately repaired.

When I got back to Belgium, on Monday, 09/09, I sent an e-mail to Corendon to ask for a compensation for the fact that the vacations that I had booked for 7 nights were shortened in one night because of their delay.

I received an automatic e-mail telling me that they would get back to me within 48 hours.

A week later, I am still waiting for their answer…

I finally concluded that this agency makes fools of all of its passengers on the day of departure.
They made us take the risk of flying on an airplane that had been patched up and offered us no service after what happened. They also do not assume their responsibilities, since they don’t provide the service for which the client has paid.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
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By jimmy.julie, about Corendon Airlines, , close to Courcelles, Hainaut, Belgium
Posted online by HappyFlight, on 15 September 2013
This review has been read 813 times
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This review is also available in French.

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