Flight put back, otherwise perfect

Review of AuSudDuPoleNord about the flight WOW air X9 0122 between Berlin Schonefeld and Reykjavik Keflavik International on 03/09/2013 in Economy
AuSudDuPoleNord X9 / VIM SXF / KEF
Note: This review is about an experience that happened more than 3 years ago.

The airline, WOW air, put back the time of the flight by 3 hrs and informed me about it by email. The problem is, it went into spam, resulting in me waiting at the airport just the same. Apparently, WOW air quite often alter the times of their flights.
Luggage check-in was fast. It's a low cost airline so all checked luggage is charged.
Once on board, the service is very good, with thoughtful hostesses. With the journey a 4 hr one there was no meal (I don't think they serve them anyway), but it's certainly possible to have something to eat.
I appreciated the following:
-vegetarian sandwiches and skyr yoghurts (an authentic Icelandic product) available on board.
-The ability to pay in euros (change is given in Icelandic Krona). There is no minimum when you pay with Carte Bleue (a French debit card system) – in contrast to other airlines, which encourage you to spend extra.
-on-line seat reservation is reasonable.
There was no television on the flight. However, magazines are available (in English).
The flight was very punctual on arrival. I didn't have any problems with the luggage.

You should be aware that this airline has a humour-based approach to marketing. There are some amusing signs on board the plane ("ring my bell" and "honk if you're hungry" for calling the cabin crew) and moustaches on the mirror in the toilets. All this doesn't detract from the professionalism of the cabin crew in any way, who were patient and understanding with those who speak English badly :)

General
Overall rating
4 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
5 / 5
On board
Comfort
4 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
Food
5 / 5
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By AuSudDuPoleNord, about WOW air, , close to Hellemmes, Nord-Pas-de-Calais, France
Posted online by HappyFlight, on 5 September 2013
This review has been read 193 times
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