Wow flight to Toronto via Iceland

Review of smokey about the flight WOW air between London Gatwick and Toronto Lester B. Pearson Intl on 20/06/2016 in Economy
smokey X9 / VIM LGW / YYZ
Note: This review is about an experience that happened more than 3 years ago.

Flight delayed no information texts or communication from Wow staff as to reasons. Took off 12 hours late arrived in Reykjavik no one to greet us from Wow.

Luggage was also not put on plane so we completed form for lost baggage. Next morning phone call saying why were we not at airport as flight was leaving in hour we had had no communication regarding this.

Arrived in Toronto no luggage, we could find no one to help fill in form to report it missing. Family have repeatedly called the super helpfull call centre in India.(No they are not) who made all kinds of promises which we found out they could not honour as only incoming call centre. They are there only to firefight and will direct you to emails to send.

Don't bother sending those either as they do not get answered we received the same generic email 5 times which did not answer any points we had raised. Luggage still not arrived 6 days later and wow tell me to have patience !

My advice do not travel with this shambles of an airline.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Costumer service
1 / 5
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By smokey, about WOW air, , close to Redhill, England, United Kingdom
Posted online by Nicolas, on 28 June 2016, view original version
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