Flight delayed no information texts or communication from Wow staff as to reasons. Took off 12 hours late arrived in Reykjavik no one to greet us from Wow.
Luggage was also not put on plane so we completed form for lost baggage. Next morning phone call saying why were we not at airport as flight was leaving in hour we had had no communication regarding this.
Arrived in Toronto no luggage, we could find no one to help fill in form to report it missing. Family have repeatedly called the super helpfull call centre in India.(No they are not) who made all kinds of promises which we found out they could not honour as only incoming call centre. They are there only to firefight and will direct you to emails to send.
Don't bother sending those either as they do not get answered we received the same generic email 5 times which did not answer any points we had raised. Luggage still not arrived 6 days later and wow tell me to have patience !
My advice do not travel with this shambles of an airline.
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