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Excellent on board service, poor service on the ground
I cannot complain about the on board service offered by WY. The seat in business beats the first class seat offered by BA as does the standard of the food and refreshments.
The crew were courteous and eager to please. Despite there being delays, the crew kept us up to date with what was happening and kept us supplied with refreshment. Other airlines have refused to open the bar until airborne.
The seat was extremely comfortable and I managed to sleep well, the blanket and pillow were very good quality.
Luggage in business always comes off the aircraft first and minimises the wait at the carousel.