Would not fly again - would not reccomend

Review of Derry about the flight Cityjet between Dublin and London City on 24/06/2018 in Economy
Derry WX / BCY DUB / LCY

My partner and I took a flight from Dublin to London with Cityjet. The flight was delayed several hours due to weather conditions and they changed the destination from London city to London Southend which is some distance away (Apparently they cannot fly into City after 10pm). While they initially offered to give us a flight the following day should we wish. this turned out to be false as further enquiries at the desk proved they could not actually guarantee us a seat on any other flights and the attendant advised us to take that flight. He assured us there would be a bus put on to take us back to London city. When we finally arrived at Southend airport some 3 hours late there was no bus provided and we were told via text that we could take a taxi and be reimbursed. We arrived home 5 hours later then expected. I am still waiting to be reimbursed for the expensive taxi journey 11 weeks later. Each time I contact the airline I am told I will be reimbursed next week. There communication and handling of the situation has been less then satisfactory throughout. Flying into London city airport is promoted as being easy and quick but this has not proven to be the case. I would not fly with Cityjet again nor would I advise anyone else to fly with them.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By Derry, about Cityjet,
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