Review of hello_emily about the flight Cityjet between Florence and London City on 20/08/2018 in Economy
hello_emily WX / BCY FLR / LCY

Flight was 2 hours late - they couldn't keep their story straight whether it was because of 'wind' (another aircraft going to London took off 20 mins after ours should have) or 'technical issues.'
Then we boarded and the air con was broken. In Tuscany in August. Whole plane dripping (literally) in sweat. I could see air steward's back through his shirt. Babies screaming, one guy was turning grey and fainting.
So we have to go back to the airport because someone could literally die.
Then we bugger around at the airport for another hour. No explanations were forthcoming this whole time. Operating on hearsay and what we could see.
Finally we take off. Passengers actually clap.
Then we get to London City 3.5 hours late.
Off to luggage pick up. No luggage. No information. After another hour we are told luggage never got onto the plane. It's still in Florence.
More waiting as staff VERY SLOWLY take names and addresses.
'It's definitely going to come tomorrow. We will courier it.'
It didn't come tomorrow. It's now the day after tomorrow.
No phone call, no one replying on Twitter.
Literally the worst airline in Britain. And that's a tough field!
And did I mention this flight cost me £250. Not budget travel by any means.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
3 / 5
Your opinion of security
1 / 5
1 / 5
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By hello_emily, about Cityjet,
Posted online by admin, on 22 August 2018, view original version
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