After a Zurich - Los Angeles flight, we had an internal flight.
They had changed the terminal and we arrived at T1 of LAX.
I had already checked in on the internet.
Baggage drop took 3 minutes. Efficient.
We saw that the flight had been delayed by 15 minutes (8:10 pm instead of 7:55 pm).
After a moment, the flight was delayed again—8:30 pm, then 9:00 am, then 9:30
pm. Knowing that there was a flight between LAX and Las Vegas every 45 to 60 minutes, I asked if we could be moved to another flight. There was no problem—in 2 minutes they had printed a new boarding pass.
The boarding system was very quick using numbers in the line. Efficient.
No assigned seats.
The 50-minute flight went by without problems. There was a huge party going on in the plane—bachelorette party in Vegas.
We arrived according to the schedule.
Once there, surprise, no need to wait for the luggage. It was on the conveyor belt when we arrived, it had followed us.
In conclusion, I would say that problems can always happen. The important thing is to manage them effectively. Southwest was 100% at that level. Congratulations.
Are you a representative of Southwest Airlines and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!