Watch your luggage - return flight

Review of CMAK about the flight Winair between Tortola and St Martin (Princess Juliana) on 01/01/2016 in Economy
CMAK WM / WIA EIS / SXM
Note: This review is about an experience that happened more than 3 years ago.

If below review sounds familiar, it is, as we lost 2 suitcases on both the to and from flight....

We were travelling in a group of 11 and I guess this is difficult for small aircrafts.

However, if they sell tickets and allow baggage up to 23 kg per person, we expected that our baggage will be taken on board. However, when boarding we had to watch 2 of our suitcases not been loaded due to "weight and balance". (However they did not ask for weight of passengers and carry-on baggage....).

On the way to the resort, the resort took care of fetching the suitcases, on the way back home just lets hope for you that you live near your destination airport, as Winair does not take care of the transfer from airport to your home. One suitcase in the meantime at our home airport, for the second one, still waiting.....

General
Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
Your opinion of security
2 / 5
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By CMAK, about Winair, , close to Switzerland
Posted online by Nicolas, on 5 January 2016, view original version
This review has been read 2 times
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