I’ve just returned from Ohrid to Luton having been charged 35euro each for my family of 5 because I checked in at the airport. On the outbound journey from Luton I wasn’t charged when I checked in and nor was I informed of any charge. None of my family take a phone abroad (no electronics – unusual I know) and wouldn’t have been able to check in online even if we had been informed at Luton. Having spent £2400 on the flights for a 3 hr journey – getting hit for another 175euros – this adds to the generally poor Wizz Air experience – an absolute rip off. I fly 12 or 13 times a year for work to various countries and have never seen this. Wizz Air needs to be overt with key terms at the point of booking – this was not clear and is not in the flight details I was sent at the point of booking. Upon searching – it is in the terms and conditions link through to the website if you look under ‘checking in’ (whoever goes through reams of t&c’s in a contract to make sure there’s no hidden charges?). Scam. I won’t be flying wizz air again.
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