Stay away from Wizz Air if you can!

Review of Basia Badek about the flight Wizz Air Hungary between Birmingham and Warsaw on 22/08/2017 in Economy
Basia Badek W6 / WZZ BHX / WAW

The service is terrible, the staff are rude and the customer service is appalling! They are very stringent with the rules and do not care about the customers at all. I have seen them preying on customers to get more money by measuring and weighing customers bags to the gram/mm.

They have absolutely no compassion either, if you need to change or cancel your flight because a direct family member has died, or been taken to hospital, or if you have had a family emergency preventing you from keeping your reservation they will still charge you to cancel it or change it, they will not even allow you credit to use later. There is no such thing as 'consideration of special circumstances' with this company despite their website saying there is. The Wizz air attitude is that the Customer comes last. I say again, do not use Wizz Air unless you have no other option!

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
1 / 5
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By Basia Badek, about Wizz Air Hungary, , close to Scunthorpe, England, United Kingdom
Posted online by admin, on 6 December 2017, view original version
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