Worst experience ever

Review of Olga S. about the flight Wizz Air Hungary between Bucharest and Cluj-Napoca on 17/08/2017 in Economy
Olga S. W6 / WZZ OTP / CLJ

I don't think I was ever more frustrated than with this Wizzair. Definitely don't want to flight with them again. The ticket price was reasonable, but they charged a lot extra for little things and details that I couldn't change anymore when I got there. I didn't have a choice but to go on with the prices. Check in online was a pain, and when I wanted to change the baggage options was also very frustrating to use their webside, they still have problems charging my credit card. I don't know how they are trying to keep clients like this. A total mess and very stressful experience with for me. Plus the staff was not polite at all, they did not give a smile at all. I felt like I was disturbing them when I asked for help. Not going to flight with Wizzair again.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
4 / 5
Costumer service
2 / 5
Your opinion of security
4 / 5
Food
3 / 5
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Most read opinions about Wizz Air Hungary

By Olga S., about Wizz Air Hungary, , close to Focşani, Vrancea, Romania, via its phone
Posted online by admin, on 19 August 2017, view original version
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