VUELING - WORST CUSTOMER SERVICE AND AIRLINE!!!!

Review of ecarrazanapr about the flight Vueling Airlines between London Gatwick and Paris Charles De Gaulle on 01/07/2016 in Economy
ecarrazanapr VY / VLG LGW / CDG

I have had the worst experience with this airline.

We booked a flight to go from Gatwick to Paris and when we got to the airport they had cancelled the flight due to airstrike and after a long queue, they told us that we needed to go online for a refund and voucher.

Nowhere online was there an explanation of the voucher or refund. After hours of trying to reach their customer service centre, we finally get through to someone (Mani) who literally said I needed to write a complaint because there was nothing she could do. Because of this, I lost my hotel reservation (which was non-refundable and they did not budge on their decision to move us to next weekend (Holiday Inn Paris Elysee) and of course lost our tickers with Easy Jet (over £400 value).

I wonder if Vueling will compensate for this loss - of course not. I have to put one star to post but the reality is they dont even deserve 1 star.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By ecarrazanapr, about Vueling Airlines, , close to London, England, United Kingdom
Posted online by Nicolas, on 7 July 2016, view original version
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