Vueling Airlines

296 reviews - - Updated 11 hours ago
VY / VLG

Terrible airline. Total disregard for passengers.



My outbound flight was bad. The flight was completely full and most passengers had lots of hand luggage. The crew moved things around in the...

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Economy AMS - LTN New
GScot

VUELING - WORST CUSTOMER SERVICE AND AIRLINE!!!!



I have had the worst experience with this airline.

We booked a flight to go from Gatwick to Paris and when we got to the airport they had cancelled the flight due to airstrike and after a long queue, they told us that we needed to go online for a refund and voucher.

Nowhere online was there an explanation of the voucher or refund. After hours of trying to reach their customer service centre, we finally get through to someone (Mani) who literally said I needed to write a complaint because there was nothing she could do. Because of this, I lost my hotel reservation (which was non-refundable and they did not budge on their decision to move us to next weekend (Holiday Inn Paris Elysee) and of course lost our tickers with Easy Jet (over £400 value).

I wonder if Vueling will compensate for this loss - of course not. I have to put one star to post but the reality is they dont even deserve 1 star.

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Economy LGW - CDG 07/2016
ecarrazanapr

Good Short Flight.



Somewhat short flight on a low-cost Spanish airline that is worthy of its parent company Ibéria.

Punctuality, service, friendliness and baggage handling: no complaints.

Of course the service was that of a low-cost airline but nothing shocking compared to other companies in this price range, except for Asian low-cost airlines, which are the gold standard.

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Economy BOD - BCN More than 2 years 1 reactions 11 views
bob8935

Best low cost airline in Europe! Great value



Flew with Vueling hundreds of times, over past 7 years. On time most of the times, professional, efficient and friendly crew. Pilots trained to highest possible standard, making the flight pleasure even for most nervous fliers like myself. Well recommended!

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Economy BCN - LGW 08/2015
tereza kuz

Super



Round trip with this company. It was perfectly on time and the cabin was clean. The return was on an extremely new A320. The crew was cheerful and...

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Economy AGP - BOD 09/2015 121 views
Quentin

Terrible treatment of customers



You do not get what you pay for. This airline has no consideration for their customers. I was forced to buy an exit row seat because apparently a normal one was not available. I paid for this.

Once at the airport we discovered that I was moved to a "normal" seat (less space than RyanAir) without compensation. The staff could not do anything and I had to claim a refund by writing to them. Ridiculous.

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Economy BCN - MXP 08/2015 7 views
Rodger

A good airline



Rapid and clear check-in and a nice welcome. The flight was slated to take off at 6:10 pm and it took off at 6:30 pm. The flight crew was friendly and smiling. I recommend Iberia's low-cost airline.

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Economy ORY - PMI 08/2015 20 views
guevara

Recommended



For the price, the flight and the service were good. The plane was very clean and the flight crew was friendly, cheerful and attentive. Now obviously this is a low-cost airline so all the meals, beverages, etc. cost extra but for the price there's no point in nitpicking.

Takeoff was 30 minutes late on the departure flight but the arrival was on time. On the return flight, takeoff was on time and arrival was early. This flight was excellent, and the takeoff and landing were smooth.
I strongly recommend this company and I would take it again in the future without hesitation.

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Economy PRG - BCN 08/2015 84 views
cece22

Normal flight



The seat was good, but no entertainment inside.
I did take food in flight.

All the flight was okay, very smooth. Nothing special to say about the take off or the landing.

I did the check-in on internet. And it was a very good choice when I saw all the people at the airport waiting in the queue for the ckeck in.

But during the check-in online at the beginning they propose me 2 seat separate, but they were duo seat available. I think they do that in order for you to buy seat.

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Economy ORY - LIS 07/2015 2 reactions
jujusuck

Don't fly with them!



On May the 21st, 2015, I flew into Roma Fiumicino in order to catch a connecting Vueling flight from Fiumicino to Malaga due to leave within 90...

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Economy CIA - AGP More than 2 years 1 reactions 19 views
Venerina C.
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296 traveler reviews

Overall rating

2,47 / 5
2.47 stars over 5 - Based on 123 customers reviews
5 stars
11%
4
22%
3
15%
2
10%
1
43%

Ranking

77

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Ratings summary

Value (price + quality) 2,66 / 5
Comfort 2,64 / 5
Costumer service 2,77 / 5
Your opinion of security 3,2 / 5
Food 2,1 / 5
Management of luggage 2,76 / 5
Comfort 2,64 / 5
Detailed ratings »

Opinions about Vueling Airlines

Author Title Rating
GScot Terrible airline. Total disregard for passengers. 1/5
Opinions about Vueling Airlines

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76 travelers pictures

Discover your next flight in pictures

  • Finale au dessus de Hambourg.
  • Pitch
  • L'ice tea et les chips
  • Flight pictures #4
  • Se présente au contact
  • Flight pictures #6
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  • Survol des Pyrénées ?
  • Flight pictures #10
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  • Passage à travers l'overcast.
  • Arrivée à Malaga
  • Flight pictures #20
  • Flight pictures #21
  • Flight pictures #22
  • Excellence : la cabine business d'une low cost
  • Atterisage à LYS.
  • Flight pictures #25
  • Embarquement à l'aéroport de Palma
  • Flight pictures #27
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  • Rangement rigide
  • À l'embarquement
  • Spoilers, reverse green et vue du terminal.
  • XL : place en sortie de secours
  • Notre avion arrive! Enfin le premier...
  • Flight pictures #35
  • Arrivé de l'avion de rechange depuis Barcelone
  • Merci Vueling pour le Sandwich d'attente!
  • Flight pictures #38
  • Flight pictures #39
  • Départ ORY
  • Arrivée sur LPA
  • Flight pictures #42
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  • Flight pictures #46
  • Espace pour le jambes
  • Vol retour au départ de Barcelone
  • Arrivée à Lyon St Exupery
  • Flight pictures #50
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5 contacts

Find the best way to contact your airline.

Claiming  France

Phone: 0892 232 410

Is it working? 17 positiv votes 14 negativ votes
Updated on 3 February 2017 | Report a problem

Lost luggage  United Kingdom

Phone: 0844 338 7780

Is it working? 1 positiv votes 15 negativ votes
Updated on 15 August 2016 | Report a problem

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