Vueling Airlines

306 reviews - - Updated 6 hours ago
VY / VLG

Don't take Vueling Airlines!



Our group of 10 people's flight has been canceled with unknown reason, emailed them many many times over 6 months. We still have 6 people haven't received our refunds, we've went to their counter directly in Barcelona and they said they cannot do anything then asked me to call customer service. Their attitude was awful during the call and they still do nothing afterwards. Today I just found they put my email into blacklist when I tried to sent email to them. This is the second bad experience from them, our first one was the flight has delayed for 5 hours, and we nearly missed our cruise! Please everyone don't take Vueling Airline! They cannot be trust completely!

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Economy BCN - FRA 06/2017
CYU

Vueling was my worst experience with an airline



Flying with Vueling from Paris to London. Before we arrived at the airport their online check-in wasn't working and there was apparently already a...

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Economy CDG - LGW 06/2017
Dlee_84

Terrible airline. Total disregard for passengers.



My outbound flight was bad. The flight was completely full and most passengers had lots of hand luggage. The crew moved things around in the...

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Economy AMS - LTN 06/2017
GScot

VUELING - WORST CUSTOMER SERVICE AND AIRLINE!!!!



I have had the worst experience with this airline.

We booked a flight to go from Gatwick to Paris and when we got to the airport they had cancelled the flight due to airstrike and after a long queue, they told us that we needed to go online for a refund and voucher.

Nowhere online was there an explanation of the voucher or refund. After hours of trying to reach their customer service centre, we finally get through to someone (Mani) who literally said I needed to write a complaint because there was nothing she could do. Because of this, I lost my hotel reservation (which was non-refundable and they did not budge on their decision to move us to next weekend (Holiday Inn Paris Elysee) and of course lost our tickers with Easy Jet (over £400 value).

I wonder if Vueling will compensate for this loss - of course not. I have to put one star to post but the reality is they dont even deserve 1 star.

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Economy LGW - CDG 07/2016
ecarrazanapr

Good Short Flight.



Somewhat short flight on a low-cost Spanish airline that is worthy of its parent company Ibéria.

Punctuality, service, friendliness and baggage handling: no complaints.

Of course the service was that of a low-cost airline but nothing shocking compared to other companies in this price range, except for Asian low-cost airlines, which are the gold standard.

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Economy BOD - BCN More than 2 years 1 reactions 11 views
bob8935

Best low cost airline in Europe! Great value



Flew with Vueling hundreds of times, over past 7 years. On time most of the times, professional, efficient and friendly crew. Pilots trained to highest possible standard, making the flight pleasure even for most nervous fliers like myself. Well recommended!

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Economy BCN - LGW More than 2 years
tereza kuz

Super



Round trip with this company. It was perfectly on time and the cabin was clean. The return was on an extremely new A320. The crew was cheerful and...

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Economy AGP - BOD More than 2 years 121 views
Quentin

Terrible treatment of customers



You do not get what you pay for. This airline has no consideration for their customers. I was forced to buy an exit row seat because apparently a normal one was not available. I paid for this.

Once at the airport we discovered that I was moved to a "normal" seat (less space than RyanAir) without compensation. The staff could not do anything and I had to claim a refund by writing to them. Ridiculous.

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Economy BCN - MXP More than 2 years 7 views
Rodger

A good airline



Rapid and clear check-in and a nice welcome. The flight was slated to take off at 6:10 pm and it took off at 6:30 pm. The flight crew was friendly and smiling. I recommend Iberia's low-cost airline.

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Economy ORY - PMI More than 2 years 20 views
guevara

Recommended



For the price, the flight and the service were good. The plane was very clean and the flight crew was friendly, cheerful and attentive. Now obviously this is a low-cost airline so all the meals, beverages, etc. cost extra but for the price there's no point in nitpicking.

Takeoff was 30 minutes late on the departure flight but the arrival was on time. On the return flight, takeoff was on time and arrival was early. This flight was excellent, and the takeoff and landing were smooth.
I strongly recommend this company and I would take it again in the future without hesitation.

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Economy PRG - BCN More than 2 years 84 views
cece22
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306 traveler reviews

Overall rating

2,49 / 5
2.49 stars over 5 - Based on 112 customers reviews
5 stars
12%
4
20%
3
17%
2
10%
1
42%

Ranking

69

Compare

Ratings summary

Value (price + quality) 2,7 / 5
Comfort 2,62 / 5
Costumer service 2,69 / 5
Your opinion of security 3,12 / 5
Food 2,03 / 5
Management of luggage 2,63 / 5
Comfort 2,62 / 5
Detailed ratings »

Opinions about Vueling Airlines

Author Title Rating
GScot Terrible airline. Total disregard for passengers. 1/5
Dlee_84 Vueling was my worst experience with an airline 1/5
CYU Don't take Vueling Airlines! 1/5
Opinions about Vueling Airlines

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76 travelers pictures

Discover your next flight in pictures

  • Avion gris souris, jaune canari
  • Flight pictures #2
  • Se présente au contact
  • Croisière
  • Flight pictures #5
  • Merci Vueling pour le Sandwich d'attente!
  • Flight pictures #7
  • Le jaune, c'est le nôtre ! 8D
  • Arrivée à Lyon St Exupery
  • Flight pictures #10
  • Flight pictures #11
  • Flight pictures #12
  • Vue du wingtip et d'un Airbus A320-214 AirBerlin, un Airbus A319 Germanwings et d'un 767-300ER...
  • Flight pictures #14
  • Flight pictures #15
  • Pitch
  • Départ ORY
  • Flight pictures #18
  • Flight pictures #19
  • Flight pictures #20
  • Flight pictures #21
  • Flight pictures #22
  • Flight pictures #23
  • Finale au dessus de Hambourg.
  • Flight pictures #25
  • Passage à travers l'overcast.
  • Flight pictures #27
  • Flight pictures #28
  • L'ice tea et les chips
  • Arrivée sur LPA
  • Flight pictures #31
  • Vue de la cabine (siège 27A)
  • Coucher de soleil pendant le vol retour
  • Flight pictures #34
  • Espace pour le jambes
  • Flight pictures #36
  • Embarquement à l'aéroport de Palma
  • Flight pictures #38
  • Bienvenue à bord
  • Flight pictures #40
  • XL : place en sortie de secours
  • Flight pictures #42
  • Survol des Pyrénées ?
  • Excellence : la cabine business d'une low cost
  • Notre avion arrive! Enfin le premier...
  • Flight pictures #46
  • Flight pictures #47
  • Rangement rigide
  • Flight pictures #49
  • Flight pictures #50
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5 contacts

Find the best way to contact your airline.

Claiming  France

Phone: 0892 232 410

Is it working? 17 positiv votes 14 negativ votes
Updated on 3 February 2017 | Report a problem

Lost luggage  United Kingdom

Phone: 0844 338 7780

Is it working? 1 positiv votes 16 negativ votes
Updated on 29 June 2017 | Report a problem

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