Vueling Airlines

281 reviews - - Updated 9 hours ago
VY / VLG
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281 traveler reviews

Overall rating

2,66 / 5
2.66 stars over 5 - Based on 140 customers reviews
5 stars
14%
4
24%
3
15%
2
9%
1
39%

Ranking

79

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Ratings summary

Value (price + quality) 2,75 / 5
Comfort 2,66 / 5
Costumer service 2,88 / 5
Your opinion of security 3,3 / 5
Food 2,21 / 5
Management of luggage 2,97 / 5
Comfort 2,66 / 5
Detailed ratings »

Opinions about Vueling Airlines

Author Title Rating
bob8935 Good Short Flight. 4/5
Nico_17 Not the best, not the worst 3/5
Venerina C. Don't fly with them! 1/5
Opinions about Vueling Airlines

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VUELING - WORST CUSTOMER SERVICE AND AIRLINE!!!!



I have had the worst experience with this airline.

We booked a flight to go from Gatwick to Paris and when we got to the airport they had cancelled the flight due to airstrike and after a long queue, they told us that we needed to go online for a refund and voucher.

Nowhere online was there an explanation of the voucher or refund. After hours of trying to reach their customer service centre, we finally get through to someone (Mani) who literally said I needed to write a complaint because there was nothing she could do. Because of this, I lost my hotel reservation (which was non-refundable and they did not budge on their decision to move us to next weekend (Holiday Inn Paris Elysee) and of course lost our tickers with Easy Jet (over £400 value).

I wonder if Vueling will compensate for this loss - of course not. I have to put one star to post but the reality is they dont even deserve 1 star.

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Economy LGW - CDG 07/2016
ecarrazanapr

Good Short Flight.



Somewhat short flight on a low-cost Spanish airline that is worthy of its parent company Ibéria.

Punctuality, service, friendliness and baggage handling: no complaints.

Of course the service was that of a low-cost airline but nothing shocking compared to other companies in this price range, except for Asian low-cost airlines, which are the gold standard.

Read more about « Good Short Flight. »
Economy BOD - BCN 04/2015 1 reactions 11 views
bob8935

Best low cost airline in Europe! Great value



Flew with Vueling hundreds of times, over past 7 years. On time most of the times, professional, efficient and friendly crew. Pilots trained to highest possible standard, making the flight pleasure even for most nervous fliers like myself. Well recommended!

Read more about « Best low cost airline in... »
Economy BCN - LGW 08/2015
tereza kuz

Super



Round trip with this company. It was perfectly on time and the cabin was clean. The return was on an extremely new A320. The crew was cheerful and...

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Economy AGP - BOD 09/2015 121 views
Quentin

Terrible treatment of customers



You do not get what you pay for. This airline has no consideration for their customers. I was forced to buy an exit row seat because apparently a normal one was not available. I paid for this.

Once at the airport we discovered that I was moved to a "normal" seat (less space than RyanAir) without compensation. The staff could not do anything and I had to claim a refund by writing to them. Ridiculous.

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Economy BCN - MXP 08/2015 7 views
Rodger

A good airline



Rapid and clear check-in and a nice welcome. The flight was slated to take off at 6:10 pm and it took off at 6:30 pm. The flight crew was friendly and smiling. I recommend Iberia's low-cost airline.

Read more about « A good airline »
Economy ORY - PMI 08/2015 20 views
guevara

Recommended



For the price, the flight and the service were good. The plane was very clean and the flight crew was friendly, cheerful and attentive. Now obviously this is a low-cost airline so all the meals, beverages, etc. cost extra but for the price there's no point in nitpicking.

Takeoff was 30 minutes late on the departure flight but the arrival was on time. On the return flight, takeoff was on time and arrival was early. This flight was excellent, and the takeoff and landing were smooth.
I strongly recommend this company and I would take it again in the future without hesitation.

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Economy PRG - BCN 08/2015 84 views
cece22

Normal flight



The seat was good, but no entertainment inside.
I did take food in flight.

All the flight was okay, very smooth. Nothing special to say about the take off or the landing.

I did the check-in on internet. And it was a very good choice when I saw all the people at the airport waiting in the queue for the ckeck in.

But during the check-in online at the beginning they propose me 2 seat separate, but they were duo seat available. I think they do that in order for you to buy seat.

Read more about « Normal flight »
Economy ORY - LIS 07/2015 2 reactions
jujusuck

Don't fly with them!



On May the 21st, 2015, I flew into Roma Fiumicino in order to catch a connecting Vueling flight from Fiumicino to Malaga due to leave within 90...

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Economy CIA - AGP 05/2015 1 reactions 19 views
Venerina C.

Probably one of the worst airline to fly



Flight from Paris to Rome at 9h00 was canceled. Have called Vueling hotline a day before because was having trouble to do my check-in online, gave my flight and passenger numbers and people did not inform me that the flight had been canceled, but company did not inform customers. Airport customer service agent were unhelpful when questioned about the delay. No assistance, no help, no refund.

At 18h00 passengers were held at buses, doors and windows locked, under the sun for more than 45 minutes, before boarding at the aircraft all of this culminated in my not checking into my hotel until 22h30 !

I will not be fooled into travelling Vueling again!

Read more about « Probably one of the worst... »
Economy ORY - FCO 06/2015 2 reactions 9 views
luczi2

76 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • À l'embarquement
  • Flight pictures #3
  • Flight pictures #4
  • Flight pictures #5
  • Départ de AGP Airport du terminal 3 avec vue sur un ibéria express, un airbelin et un easyjet.
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  • Arrivée à Lyon St Exupery
  • Flight pictures #10
  • Croisière
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  • Passage à travers l'overcast.
  • Flight pictures #15
  • Arrivé de l'avion de rechange depuis Barcelone
  • Spoilers, reverse green et vue du terminal.
  • Coucher de soleil pendant le vol retour
  • En montée avec +700 f/pm (pieds par minute) au-dessus des Pyrénées. FL310 (31000 pieds).
  • Flight pictures #20
  • Notre Airbus a320-200.
  • Flight pictures #22
  • Avion gris souris, jaune canari
  • Finale au dessus de Hambourg.
  • Arrivée à Malaga
  • Pitch
  • Flight pictures #27
  • Repas & Waste bag
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  • Rangement rigide
  • Flight pictures #35
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  • Vol retour au départ de Barcelone
  • Flight pictures #39
  • Départ ORY
  • Flight pictures #41
  • Atterisage à LYS.
  • Le jaune, c'est le nôtre ! 8D
  • Pas trop de place pour mon mètre 80
  • Flight pictures #45
  • Vue du wingtip et d'un Airbus A320-214 AirBerlin, un Airbus A319 Germanwings et d'un 767-300ER...
  • Flight pictures #47
  • Flight pictures #48
  • Excellence : la cabine business d'une low cost
  • Flight pictures #50
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5 contacts

Find the best way to contact your airline.

Claiming  France

Phone: 0892 232 410

Is it working? 15 positiv votes 14 negativ votes
Updated 11 days ago | Report a problem

Lost luggage  United Kingdom

Phone: 0844 338 7780

Is it working? 1 positiv votes 15 negativ votes
Updated on 15 August 2016 | Report a problem

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