Didn't even get the chance to fly!

Review of severard about the flight Virgin Atlantic Airways between London Gatwick and Montego Bay on 18/10/2017 in Business
severard VS / VIR LGW / MBJ
Note: This review is about an experience that happened more than 2 years ago.

We booked flights to Jamaica on the day they were first advertised by Virgin (11 months before departure). The tickets were non refundable and we're tied to school holidays, so we also went ahead and booked our hotels (non refundable). All sorted and 10 months to look forward to our big family holiday.

Then on 18th Oct 17, Virgin cancelled our flights (no reason given). We were not offered alternate flights on the same day with other airlines. They just offered us Economy flights leaving a day later and getting back 2 days earlier (meant losing 3 days out of 14). So we had to request a refund and rebook on another airline - cost increase of 50% on original fare. And to top it off, 3 weeks later and Virgin are still holding onto our ("loan") money that they have enjoyed, interest free, for the last 6 months!! These guys are no different to Ryanair.

It seems incomprehensible that consumer contracts with the airline does not offer any protection from this sort of behaviour. How is that we are not able to cancel or change anything once we book but they can do what they like?

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On board
Your opinion of security
3 / 5
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By severard, about Virgin Atlantic Airways, , close to East Retford, England, United Kingdom
Posted online by admin, on 6 November 2017, view original version
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