The worst airline experience

Review of Lisa brown about the flight Virgin Atlantic Airways between Orlando Intl and Manchester on 28/10/2016 in Economy
Lisa brown VS / VIR MCO / MAN
Note: This review is about an experience that happened more than 3 years ago.

I booked my flights eight months prior to flying, I paid £150 extra so all three passengers could sit together both ways as I am a really nervous passenger.

24hours prior to the return flights I tried to check in online but the airline wouldn't allow this.
We presented ourselves at Orlando international where the check in attendant made us aware that from Atlanta to Manchester none of us were sat together and my husband didn't have a seat!

We arrived in Atlanta and before reaching the gate I phoned virgin to ask them about my seats and they guaranteed me that my seats were booked, paid and reserved for my party of three.

We presented ourselves at the Atlanta boarding gates to be told we weren't sat together and that my husband didn't have a seat, we were held in a hallway of some kind for 30minutes being given no information of what was happening, volunteers were being asked for to leave the flight and take a later flight. I burst into tears as my nerves overcame me, after 30 mins we were taken to the plane where we were brought to random seats sat separately, this was the worst 8 hours! Can't believe the poor service from virgin Atlantic, smiles go miles is there saying this is so untrue! This was my first flight with virgin and I was so looking forward to it and I'm so Disappointed!

Our seats were double booked not sure how virgin could have done that? Greedy?
We arrived back in Manchester and came to realise that they removed two of our four suitcases from the aeroplane at Atlanta so when we arrived at manchester and we had two suitcases missing!

What a horrible end to our lovely Florida trip! Thanks virgin.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
3 / 5
Costumer service
3 / 5
Your opinion of security
5 / 5
3 / 5
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By Lisa brown, about Virgin Atlantic Airways, , close to Leeds, England, United Kingdom, via its phone
Posted online by Nicolas, on 9 November 2016, view original version
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