Virgin Atlantic Airways

24 reviews - - Updated on 10 April 2020

Biggest BS Policy EVER!

Never again will we use Virgin Atlantic or recommend them. Upon arrival at San Diego airport, we found out that our first flight on Southwest would...

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Economy plus JFK - LHR 08/2018 2 reactions

Didn't even get the chance to fly!

We booked flights to Jamaica on the day they were first advertised by Virgin (11 months before departure). The tickets were non refundable and we're tied to school holidays, so we also went ahead and booked our hotels (non refundable). All sorted and 10 months to look forward to our big family holiday.

Then on 18th Oct 17, Virgin cancelled our flights (no reason given). We were not offered alternate flights on the same day with other airlines. They just offered us Economy flights leaving a day later and getting back 2 days earlier (meant losing 3 days out of 14). So we had to request a refund and rebook on another airline - cost increase of 50% on original fare. And to top it off, 3 weeks later and Virgin are still holding onto our ("loan") money that they have enjoyed, interest free, for the last 6 months!! These guys are no different to Ryanair.

It seems incomprehensible that consumer contracts with the airline does not offer any protection from this sort of behaviour. How is that we are not able to cancel or change anything once we book but they can do what they like?

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Business LGW - MBJ More than 2 years

Worst business class on the market

There some good things about Virgin Atlantic but they all disappear to moment you leave the airport lounge.

Slotted in like battery hens, no privacy, hard narrow and uncomfortable bed. Add to this cheap food, served to an inflexible schedule by an indifferent impersonal crew...

The fairly new aircraft is already somewhat tatty with chipped facials and duct tape holding up inoperable tables. The overall experience is one of cost cutting to create a substandard product that does not merit being classed as business class.

Virgin Atlantic compares very unfavourable with the other airlines with whom I travel regularly to Australia....Etihad, Emirates, Cathay Pacific, Asiana, Virgin Australia, Malaysian are all infinitely better.

Even Vietnam with whom I travelled last year was half the price and twice as comfortable...and with decent food and service.
Virgin Atlantic has a truly awful product. Avoid at all costs.

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Business HKG - LHR More than 3 years
David Maidstone

The worst airline experience

I booked my flights eight months prior to flying, I paid £150 extra so all three passengers could sit together both ways as I am a really nervous...

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Economy MCO - MAN More than 3 years 2 reactions
Lisa brown

A very good flight

The first positive: a cheap ticket!

The staff was very pleasant all the way from check-in to our arrival in New York.

The plane was very comfortable, and every seat had an individual screen with many films in French. There were regular meals and snacks; I barely noticed the time passing.

The return flight to Miami was at night. Boarding was early and the doors were closed once all of the passengers had boarded, so with almost an hour to go before takeoff, the first pleasant surprise! There were so few people on the return flight that I had 4 seats all to myself. I could sleep as if I was on a real bed.

It was better than first class :)
The arrival in London was more than one hour early. In short, I would travel with Virgin again.

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Economy LHR - EWR More than 3 years 3 reactions 79 views

Very good with baby

We took Virgin from London to Orlando on our first flight with our 5-month old baby..
The flight went well. The flight crew was welcoming and warm.

We were hungry a few hours before the second meal so we asked the stewardess if we could have some pretzels. She gave us 4 packets of pretzels, 2 packets of apples, a sandwich and a salad. So nice!

The only drawback was the equipment. The plane was nice, but the seats with baby carriers were poorly designed. When the carrier is installed, it's almost impossible to use the tray table and the televisions screen. We had to leave them out during the entire flight and to leave our places we had to climb over the seats.

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Economy LGW - MCO More than 3 years 3 reactions 162 views

Return flight that was almost as good as the departure flight

After the departure flight, I'd just like to return to a few points about the return flight.

The flight departed on time and arrived on time.
The flight attendants weren't the same but they looked almost identical.
No drink service (I think this was because of the "shortened" flight time).
The teriyaki chicken tasted reheated i.e., mediocre.
I was looking forward to breakfast because I had already slept but it looked like nothing so much as a solid "lumberjack breakfast."

As I've already said about the departure flight, the service was perfectly fine but nothing more. The plane was clean but seemed a little old.

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Economy JFK - LHR More than 3 years 5 reactions 273 views


I was skeptical about flying with Virgin Atlantic given how unhappy some passengers were. I was wrong! During boarding, there were no distinctions...

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Economy LHR - JFK More than 3 years 8 reactions 532 views

Everything but a low-cost

I flew from London to Newark with Virgin and, before, I was a little apprehensive after reading some comments online.
Note that I was travelling with my wife and three kids.

They gave us a great welcome (ok, you have to speak English…); the seats were comfortable and reclined; there was enough legroom; there was an individual screen for each passenger with many options in English and some in French (TV shows, recent movies, documentaries, games, flight information).

The meals weren't worthy of a Michelin-starred restaurant, but they were very good in terms of both taste and quantity.

Honestly, considering the price/quality ratio (2700 euros for 5 departing from Brussels via ebookers) and that the departure was in the end of June, I would do it again without thinking twice.

The flight arrived 30 minutes early! (I’d like to point out that this is very rare)

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Economy LHR - EWR More than 3 years 5 reactions 324 views


We chose Virgin Atlantic for a Paris-Tokyo flight in July 2013 mainly for reasons of price and convenience: €680 for a return flight. Only Aeroflot offers cheaper tickets, but that involves a mandatory 15 hours stopover in Moscow.

The Paris-London flight was operated by British Airways. Based on a very unpleasant experience with Finnair last year on a Paris-New York flight, I wasn't expecting a high standard. But it was the reverse of what I expected.

The seats were especially wide and comfortable (bearing in mind we were in economy class). The staff were very welcoming, friendly and attentive (both on the ground and in the air). The food was of a high standard, and there was lots to entertain you. The twelve hours of the flight didn't seem that long to me. There were no problems collecting the baggage, and the flight was on time. I recommend this airline and will definitely use them again if I can.

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Economy LHR - NRT More than 3 years 9 reactions 406 views
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24 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 3 customers reviews
5 stars

Ratings summary

Value (price + quality) 1 / 5
Comfort 1 / 5
Costumer service 1 / 5
Your opinion of security 2 / 5
Food 2 / 5
Management of luggage 1 / 5
Comfort 1 / 5
Detailed ratings »

Opinions about Virgin Atlantic Airways

Author Title Rating
takes2tutango Biggest BS Policy EVER! 1/5
Opinions about Virgin Atlantic Airways

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19 travelers pictures

Discover your next flight in pictures

  • Le dessert.
  • Flight pictures #2
  • La télécommande servant a contrôler la TV.
  • Flight pictures #4
  • Flight pictures #5
  • Survol du Groënland
  • Le Menu et le casque fourni.
  • L'afternoon tea
  • Le repas.
  • L'aile.
  • Flight pictures #11
  • Lunch (Le dessert est apporté séparément)
  • G-VWOW (COSMIC GIRL) 747-400
  • L'interieur.
  • Flight pictures #15
  • Flight pictures #16
  • La TV avec le plan de vol.
  • Menu
  • Le système de divertissment

3 contacts

Find the best way to contact your airline.

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In France

5 rue Clapeyron
75008 Paris
75008 Paris
Phone: +33 (0)1 58 22 20 01

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Updated on 19 August 2014 | Report a problem

Lost luggage  United Kingdom

Virgin Atlantic - Baggage Claims
PO Box 188
LU6 9BL Dunstable
United Kingdom
Phone: 0344 209 7304
Fax: 0344 209 7301
Email: Accessible only to connected users. Create my account

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Updated on 19 August 2014 | Report a problem

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