Virgin Atlantic Airways

18 reviews - - Updated 21 hours ago
VS / VIR
Write your review

18 traveler reviews

Overall rating

3,8 / 5
3.8 stars over 5 - Based on 10 customers reviews
5 stars
18%
4
55%
3
9%
2
9%
1
9%

Ratings summary

Value (price + quality) 4 / 5
Comfort 3,11 / 5
Costumer service 4,33 / 5
Your opinion of security 4,56 / 5
Food 3,56 / 5
Management of luggage 4 / 5
Comfort 3,11 / 5
Detailed ratings »

Opinions about Virgin Atlantic Airways

Author Title Rating
Lisa brown The worst airline experience 1/5
Vilfrari A very good flight 5/5
Divactparis Very good with baby 4/5
Opinions about Virgin Atlantic Airways

order by Date  - Rate  - Interest

filter by 

A very good flight



The first positive: a cheap ticket!

The staff was very pleasant all the way from check-in to our arrival in New York.

The plane was very comfortable, and every seat had an individual screen with many films in French. There were regular meals and snacks; I barely noticed the time passing.

The return flight to Miami was at night. Boarding was early and the doors were closed once all of the passengers had boarded, so with almost an hour to go before takeoff, the first pleasant surprise! There were so few people on the return flight that I had 4 seats all to myself. I could sleep as if I was on a real bed.

It was better than first class :)
The arrival in London was more than one hour early. In short, I would travel with Virgin again.

Read more about « A very good flight »
Economy LHR - EWR 03/2015 3 reactions 79 views
Vilfrari

Very good with baby



We took Virgin from London to Orlando on our first flight with our 5-month old baby..
The flight went well. The flight crew was welcoming and warm.

We were hungry a few hours before the second meal so we asked the stewardess if we could have some pretzels. She gave us 4 packets of pretzels, 2 packets of apples, a sandwich and a salad. So nice!

The only drawback was the equipment. The plane was nice, but the seats with baby carriers were poorly designed. When the carrier is installed, it's almost impossible to use the tray table and the televisions screen. We had to leave them out during the entire flight and to leave our places we had to climb over the seats.

Read more about « Very good with baby »
Economy LGW - MCO 12/2014 3 reactions 162 views
Divactparis

Return flight that was almost as good as the departure flight



After the departure flight, I'd just like to return to a few points about the return flight.

The flight departed on time and arrived on time.
The flight attendants weren't the same but they looked almost identical.
No drink service (I think this was because of the "shortened" flight time).
The teriyaki chicken tasted reheated i.e., mediocre.
I was looking forward to breakfast because I had already slept but it looked like nothing so much as a solid "lumberjack breakfast."

As I've already said about the departure flight, the service was perfectly fine but nothing more. The plane was clean but seemed a little old.

Read more about « Return flight that was... »
Economy JFK - LHR More than 2 years 5 reactions 273 views
yellowpass

Excellent!



I was skeptical about flying with Virgin Atlantic given how unhappy some passengers were. I was wrong! During boarding, there were no distinctions...

Read more about « Excellent! »
Economy LHR - JFK More than 2 years 4 reactions 532 views
webmaster54340

Everything but a low-cost



I flew from London to Newark with Virgin and, before, I was a little apprehensive after reading some comments online.
Note that I was travelling with my wife and three kids.

They gave us a great welcome (ok, you have to speak English…); the seats were comfortable and reclined; there was enough legroom; there was an individual screen for each passenger with many options in English and some in French (TV shows, recent movies, documentaries, games, flight information).

The meals weren't worthy of a Michelin-starred restaurant, but they were very good in terms of both taste and quantity.

Honestly, considering the price/quality ratio (2700 euros for 5 departing from Brussels via ebookers) and that the departure was in the end of June, I would do it again without thinking twice.

The flight arrived 30 minutes early! (I’d like to point out that this is very rare)

Read more about « Everything but a low-cost »
Economy LHR - EWR More than 2 years 5 reactions 324 views
eric59150

Excellent



We chose Virgin Atlantic for a Paris-Tokyo flight in July 2013 mainly for reasons of price and convenience: €680 for a return flight. Only Aeroflot offers cheaper tickets, but that involves a mandatory 15 hours stopover in Moscow.

The Paris-London flight was operated by British Airways. Based on a very unpleasant experience with Finnair last year on a Paris-New York flight, I wasn't expecting a high standard. But it was the reverse of what I expected.

The seats were especially wide and comfortable (bearing in mind we were in economy class). The staff were very welcoming, friendly and attentive (both on the ground and in the air). The food was of a high standard, and there was lots to entertain you. The twelve hours of the flight didn't seem that long to me. There were no problems collecting the baggage, and the flight was on time. I recommend this airline and will definitely use them again if I can.

Read more about « Excellent »
Economy LHR - NRT More than 3 years 9 reactions 406 views
Luk4243

London to New York



Flight to New York JFK from Geneva via London. Welcome aboard the Virgin Atlantic 747. First of all, the seats were quite comfortable, with...

Read more about « London to New York »
Economy LHR - JFK More than 3 years 19 reactions 1,3k views
kev I.

You don't have time to become bored



With Virgin Atlantic, there's no reason to become bored during the ten or so hours of the flight.
There's a screen at every seat for the passengers (unlike with Air France), and it allows each person to choose the entertainment they wish, whether that means just watching the flight map to find out which country you're flying over, watching fairly recent films (there's about 100 available, with the number of different language subtitling / dubbing options available depending on the film; there are also episodes from TV series, you can listen to music, and you can even play games such as Bejeweled or Battleships (if my memory serves me correctly) and even play against any other passenger on the flight (you just have to enter their seat number). In short, you don't have time to become bored during the flight.

When faced with a choice between several airlines, I recommend this one to you, and it's still a lot less expensive and less austere than airlines such as Air France.

Read more about « You don't have time to... »
Economy LHR - NRT More than 3 years 11 reactions 559 views
eskivor
Translate

Trés agréable



Très bonne compagnie, espace un peu serré.

Les sièges sont confortables. Les hôtesses sont très gentilles. Aucun retard !

Les écrans était de mauvaise qualité car il s'agissait d'un vieil avion (qui n'existe plus aujourd'hui d'ailleurs ; le B777-4Q8 Lady Pénélope; pour les connaisseurs).

Bilan général : très bonne compagnie.

Read more about « Trés agréable »
Economy LHR - MIA 08/2015
Romain_

19 travelers pictures

Discover your next flight in pictures

  • L'aile.
  • Menu
  • Flight pictures #3
  • La TV avec le plan de vol.
  • Le repas.
  • G-VWOW (COSMIC GIRL) 747-400
  • Le système de divertissment
  • Flight pictures #8
  • L'interieur.
  • Le Menu et le casque fourni.
  • Flight pictures #11
  • Lunch (Le dessert est apporté séparément)
  • La télécommande servant a contrôler la TV.
  • Flight pictures #14
  • L'afternoon tea
  • Survol du Groënland
  • Flight pictures #17
  • Le dessert.
  • Flight pictures #19

3 contacts

Find the best way to contact your airline.

View in Google Maps

In France

5 rue Clapeyron
75008 Paris
75008 Paris
France
Phone: +33 (0)1 58 22 20 01
Online

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

Lost luggage  United Kingdom

Virgin Atlantic - Baggage Claims
PO Box 188
LU6 9BL Dunstable
United Kingdom
Phone: 0344 209 7304
Fax: 0344 209 7301
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

More »