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Declining quality and a sloppy flight crew
The flight attendants were not that friendly or helpful.
The food on the menu has not changed. In the 3 years that I've been traveling with this airline, the menu has stayed exactly the same. It makes you wonder how much they really care about keeping their customers.
The size of the flight crew has been reduced. They were also so cheap that when they served me tonic water, they just filled my glass and didn't give me the can. So stingy!
What's more, the menu is exactly the same in both economy class and business class.
If this airline continues this way they are going to lose customers.