Vietnam Airlines : Ho Chi Minh - Paris Charles De Gaulle

14 reviews - - Updated 19 hours ago
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14 traveler reviews

Overall rating

2,67 / 5
2.67 stars over 5 - Based on 3 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,33 / 5
Comfort 3,33 / 5
Costumer service 3 / 5
Your opinion of security 3,67 / 5
Food 2,33 / 5
Management of luggage 4 / 5
Comfort 3,33 / 5
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Declining quality and a sloppy flight crew

The flight attendants were not that friendly or helpful.
The food on the menu has not changed. In the 3 years that I've been traveling with this airline, the menu has stayed exactly the same. It makes you wonder how much they really care about keeping their customers.

The size of the flight crew has been reduced. They were also so cheap that when they served me tonic water, they just filled my glass and didn't give me the can. So stingy!

What's more, the menu is exactly the same in both economy class and business class.
If this airline continues this way they are going to lose customers.

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Economy plus SGN - CDG More than 3 years 1 reactions 113 views

A temperature of 10 to 12°C inside the cabin

My wife and I were on seats 37E and 37G on the March 12 Vietnam Airlines flight VN11 (Boeing 777) from Ho Chi Minh to Paris – Charles de Gaulle.

The very cold temperature inside the plane really bothered us, making the flight really unpleasant. Along with this very low temperature, there was also an unbearable draft – and all of this despite the sweaters, jackets, and caps. You had to hide under the covers to get warm.

We informed the cabin crew about this, but they told us there was nothing they could do.

Everyone who was at this part of the plane was complaining.

As for the meals and drinks, they were rather mediocre.
We were not at all satisfied with the service. Even in economy class there has to be a minimum level of respect!

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Economy SGN - CDG More than 3 years 5 reactions 274 views

A good company

Paris CDG-Phnom-Penh round trip flight via Hanoi and Ho Chi Minh City.

This was a good flight with an attentive flight crew and a good meal. For the price we paid, it was luxurious.

People leave reviews when they shouldn't. Don't forget that the main goal of an airline is to take its customers to their destination on time. In that area, this is a reliable company (on our trip). The plane was recent, which was reassuring.

France is hardly spoken in Southeast Asia anymore, and this flight crew was no exception. If people want luxury and great comfort, there are more expensive companies for that, you don't have to pay the low prices.

In fact I was more struck by the attitudes of my fellow French passengers on the return flight: they lived up to our reputation. So I guess it's true, not a stereotype.

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Economy SGN - CDG More than 3 years 4 reactions 273 views


The positive points: The plane took off and landed on time and the flight crew was friendly.

The negative points: The seats were so old that there was no longer any upholstery on the seat part.
1 foot-rest out of 2 was broken.
My light didn't work.
We didn't get a movie since the system wasn't working. 12 hours 50 minutes of flying without a movie, my children were delighted.
There were no pre-dinner drinks since the beverages were passed out after the meal, and if you wanted coffee, you had to raise your hand quickly since they went by so fast. Everyone had put on jackets and fleeces since it was so cold.
I travel a lot but I've never made a long-haul flight in conditions like these.

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Economy SGN - CDG More than 3 years 2 reactions 276 views

A decent flight

Take-off and landing were fine. No aperitifs. Decent meal, though not enough Asian menu options.
The cabin crew were nice.
Forty-minute delay.
Cramped seat.

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Economy SGN - CDG More than 3 years 8 reactions 464 views


J’ai reçu un mail m’annonçant un vol retardé de 22h20 à 22h40. Nous ne sommes pas chez AF et tout se fait en anglais. Attention donc pour ceux qui...

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Economy plus SGN - CDG 10/2018 6 reactions

Attention, la classe premium n'est pas une vraie !

Nous avons choisi cette compagnie pour essayer leur A350. L'avion est très agréable mais le personnage peu aimable.

La nourriture, vin et mousseux (pas de champagne même en premium !), ne sont vraiment, vraiment pas bon.

Mais le pire c'est que nous avons réservé un vol en classe premium, que nous avons eu à l'aller, mais au retour, il s'agissait de la classe éco avec juste 10 centimètres de plus entre le sièges !

Et la chef de cabine qui nous ment en disant que c'est la même chose sur tous les avions pour la premium !

Je ne recommande vraiment pas cette compagnie.

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Economy plus SGN - CDG 04/2017

Une compagnie pas à la hauteur de ses ambitions.

Si l'A350 est une vrai réussite comme l'A380, moteur silencieux cabine neuve et sans escale pour Paris (ce qui est bien agréable au niveau...

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Business SGN - CDG More than 2 years 4 reactions 172 views

Très... très moyen...

Avons effectué un vol SGN / CDG le 12/09/2013 : 2 heures de retard au décollage suite à un changement d'appareil à cause d'un problème technique.....

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Economy SGN - CDG More than 3 years 5 reactions 689 views

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Loyalty program  France

Golden Lotus Plus
Phone: +33 (0)1 44 55 36 22
Fax: +33 (0)1 44 55 39 99
Email: Accessible only to connected users. Create my account

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Updated on 26 February 2014 | Report a problem

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Sales  France

51-53 avenue des Champs Elysées
75008 Paris
Phone: +33 (0) 1 44 55 39 90
Fax: +33 (0) 1 44 55 39 99
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 2 negativ votes
Updated on 23 June 2015 | Report a problem

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