Vietnam Airlines

122 reviews - - Updated 7 hours ago
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122 traveler reviews

Overall rating

3,64 / 5
3.64 stars over 5 - Based on 25 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,44 / 5
Comfort 3,72 / 5
Costumer service 3,4 / 5
Your opinion of security 3,92 / 5
Food 3,13 / 5
Management of luggage 3,8 / 5
Comfort 3,72 / 5
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The legroom was reasonable.
The screens of the entire economy class did not work.
The meal was pretty good and the temperature was ok. There was a 30-minute delay. The crew didn't talk to us a lot, except when they were handing out the meals.
The seats were a little old, there were small holes in front of me (fissures).

Read more about « Normal »
Economy CDG - SGN More than 3 years 1 reactions 257 views


The positive points: The plane took off and landed on time and the flight crew was friendly.

The negative points: The seats were so old that there was no longer any upholstery on the seat part.
1 foot-rest out of 2 was broken.
My light didn't work.
We didn't get a movie since the system wasn't working. 12 hours 50 minutes of flying without a movie, my children were delighted.
There were no pre-dinner drinks since the beverages were passed out after the meal, and if you wanted coffee, you had to raise your hand quickly since they went by so fast. Everyone had put on jackets and fleeces since it was so cold.
I travel a lot but I've never made a long-haul flight in conditions like these.

Read more about « Avoid »
Economy SGN - CDG More than 3 years 2 reactions 276 views

A decent flight

Take-off and landing were fine. No aperitifs. Decent meal, though not enough Asian menu options.
The cabin crew were nice.
Forty-minute delay.
Cramped seat.

Read more about « A decent flight »
Economy SGN - CDG More than 3 years 8 reactions 464 views


When we were about to take off, the plane stopped and we remained on board for about an hour due to a technical problem.
As a result, the plane arrived one hour late. But no explanation was given.

At Roissy, we had been told that our luggage would be transferred to our next flight.

Surprise, they had been left in Ho Chi Minh.

While this was a regular flight taken mainly by Vietnamese and French, the cabin crew spoke no French.

I’m very disappointed. On the way back, we also had a one-hour delay and no explanations.

Read more about « Delay »
Economy CDG - SGN More than 3 years 2 reactions 358 views

December 21, 2013, flight VN16—or departure after a two-day delay

Our flight was scheduled for 1:10 p.m. on Saturday, December 21, 2013. We took off on time…but on Monday, December 23, 2013—48 hours after scheduled...

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Economy CDG - HAN More than 3 years 7 reactions 618 views


Not only were the seats cramped, but they were also rutted and in a deplorably filthy state. There was a bar in the back and no seat padding...

Read more about « Awful! »
Economy HAN - CDG More than 3 years 11 reactions 752 views

Good flight (on a B777), similar to other Sky Team airlines

Flight on a B777 between Paris and Hanoi (11h), return on 11/15, also Hanoi-Siem Reap (Cambodia) roundtrip on an A321.
Airplanes: new (B777, A321)
Schedule: respected
On the long-distance flight to Hanoi:
In-flight service: good
Meal: good, unexceptional (economy class). An aperitif was served on the outward flight (departing from Roissy at 1:20 p.m.)
The main problem is valid for all other airlines in economy class: the limited legroom (not the seats). You don’t know the arrangement of the plane in advance!
The unflattering comments made on this website about VN are concerning very particular cases and reviews are usually written only by people who are unsatisfied.

Read more about « Good flight (on a B777)... »
Economy CDG - HAN More than 3 years 12 reactions 937 views

We found it worse than Eva Air

We thought we had experienced the worst air service with Eva Air, but there are worse! Vietnam Airlines, long distance. A deplorable check-in...

Read more about « We found it worse than Eva Air »
Economy HAN - CDG More than 3 years 29 reactions 2k views

Un vol reposant

Nous avons choisi la classe eco premium pour un aller retour Paris Hanoï.
Nous avons été très satisfaits du confort de la classe eco premium
Franchement la différence de tarif se justifie et ça vaut la peine pour un si long voyage.
Les classes eco étaient bondées et bruyantes 10 sièges en eco et 8 en eco premium dans un A350.. donc sièges beaucoup plus larges et confortables.
De plus il n y avait que quelques sièges occupés en premium et nous avons donc pu nous étaler.
Les sièges sont confortables et se transforment en chaise longue , presque un lit divan.!!
Donc expérience très positive. J espère que la compagnie ne va pas supprimer cette classe car c était presque vide alors que la cabine écho était complète avec moultes enfants et bébés.

Read more about « Un vol reposant »
Economy plus HAN - CDG 02/2019 1 reactions

Vol retour vacances

Vol Luang Prabang - Hanoi sur Airbus A320.
Vol très court (1h)
Appareil de bonne qualité.
Personnel de bord très professionnel.
Siège confortable - Place correct pour les jambes.

Read more about « Vol retour vacances »
Economy LPQ - HAN More than 2 years

37 travelers pictures

Discover your next flight in pictures

  • Pushback
  • Flight pictures #2
  • Notre avion , aéroport recent
  • Flight pictures #4
  • Notre bel oiseau
  • Flight pictures #6
  • A350 Vietnam Airlines
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  • L'arrivée à Dien Bien Phu
  • En direction de HCMV, après 3h de vol
  • l'arrivée à Hanoi
  • Flight pictures #14
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  • Flight pictures #16
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  • Pas top !!!!!!!!
  • Mon compagnon de voyage
  • Flight pictures #23
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  • voici l'état des sièges
  • La seul à parler le français et sympathique
  • dans le local cuisine
  • les charriots de nourriture !!!
  • Flight pictures #29
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  • Flight pictures #32
  • absence d'écran sur un vol de 12 heures
  • Flight pictures #34
  • Pas récent cette avion
  • Flight pictures #36
  • poignée de porte dans les toilettes

5 contacts

Find the best way to contact your airline.

Loyalty program  France

Golden Lotus Plus
Phone: +33 (0)1 44 55 36 22
Fax: +33 (0)1 44 55 39 99
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 26 February 2014 | Report a problem

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Sales  France

51-53 avenue des Champs Elysées
75008 Paris
Phone: +33 (0) 1 44 55 39 90
Fax: +33 (0) 1 44 55 39 99
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 2 negativ votes
Updated on 23 June 2015 | Report a problem

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