Delayed flight

Review of guevara about the flight Vietnam Airlines vn19 between Hanoi and Paris Charles De Gaulle on 06/04/2015 in Economy
guevara VN / HVN HAN / CDG
Note: This review is about an experience that happened more than 3 years ago.

The flight was scheduled for 4/6/2015 at 11:30 pm, but 3 days before the flight our tour guide informed us that the flight had been delayed to 4/7/2015 at 8 am. So that was 8 hour and 40 minute delay without any explanation! The cherry on top: we had to pay for our own dinner and transportation as well as the train tickets we needed to buy to return to Mans.
It's always easy to delay flights and leave the passengers in doubt so we won't ask for reimbursement for our extra costs. It should be mandatory for the airline to provide a justification for the delay at boarding.
The food on board was mediocre and there was a long wait between the two meals. The flight crew was friendly.

Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
3 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
2 / 5
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By guevara, about Vietnam Airlines,
Posted online by HappyFlight, on 17 April 2015
This review has been read 116 times
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This review is also available in French.

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