A member of Skyteam?

Review of Denis.Schreck about the flight Vietnam Airlines between Hanoi and Paris Charles De Gaulle on 02/09/2014 in Economy
Denis.Schreck VN / HVN HAN / CDG
Note: This review is about an experience that happened more than 2 years ago.

I found this airline's services absolutely appalling.
I traveled with Air France tickets for this flight, which was run by Vietnam Airlines, and I still don't understand what this airline is doing in the SkyTeam alliance.

The seats were dirty and falling apart. The cover on the floor that was supposed to hide the seat rails was missing, and the electric cables for my friend's television were visible too. However, we didn't complain about the cable, since my television did not work at all. When I spoke to a stewardess her response was clear: find a passenger who doesn't want to watch their TV and switch places!

When it came to the meals, the quality was mediocre. Know that if your seat is in row 51, there won't be any choice of meals whether it's dinner or breakfast.

And it's really original to have your pre-dinner drinks when the meal has already been served.

In short, the general quality was acceptable for an airline that is a member of SkyTeam.

On the other hand, I have no complaints about the security, the flight seemed sage to me and I had no worries on that front.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By Denis.Schreck, about Vietnam Airlines, , close to Draveil, Île-de-France, France
Posted online by HappyFlight, on 23 September 2014
This review has been read 303 times
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2 comments RSS Comments

Invité replied Translate

Bonjour,
Dommage pour ce vol en effet.
Ce vol est en effet opéré par Vietnam Airlines, qui pourtant à bonne réputation en terme d'accueil et de service.
Le retour, s'il y à, sera sans doute meilleur.
Ecrivez au service client afin de leur faire part de vos remarques.

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