Vietnam Airlines

128 reviews - - Updated A few seconds ago

Disgusting/Racist and Traumatic experience

I experienced despicable and demeaning behaviour on NYE at the Hoh Chih Minh airport. Your attendance staff for the flight to Siem Reap were rude...

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Economy SGN - REP 12/2019


This flight lasting 8 hour and 45 minutes started with a half hour delay since they had to “cool” the plane. So that was a good start.

Once we got on the plane it was a disaster, it looked like it had never been cleaned. The seat covers were torn.

The entertainment was simple: there was none. The TV worked one out of every fourteen times, it was smaller than an iPad mini and it switching from Vietnamese to English was quite an art.

There was practically no service since the crew was unavailable and unpleasant. In short if there is one airline company to avoid, it’s this one.

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Economy SYD - SGN More than 3 years 1 views


During this flight on an old plane: - The seats were dirty and sunken. - The screen for entertainment was really tiny. - Above all the filthiness of...

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Comment from the airline
Economy HAN - CDG More than 3 years 15 reactions 554 views

Flight attendants were very arrogant

This was a good flight that was on time, but the flight crew on VN Airlines was unpleasant. They showed no respect for their passengers, which is especially unpleasant on a long flight. This is the first and last time that I will be taking VNA. It would be better to take Air France or a flight with some layovers. I would never recommend it to anyone I know.

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Economy CDG - SGN More than 3 years 90 views

Short flight

This was my second domestic flight in Vietnam and on Vietnam Airlines. For this 2nd flight, I took an Airbus A321. The seats were very comfortable...

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Economy DAD - SGN More than 3 years 22 reactions 393 views

A straightforward and quick flight

With a short flight like this, you don't ask for very much. The boarding by bus from the Hanoi terminal was pleasant and you could see the...

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Economy HAN - DIN More than 3 years 8 reactions 136 views

Delayed flight

The flight was scheduled for 4/6/2015 at 11:30 pm, but 3 days before the flight our tour guide informed us that the flight had been delayed to 4/7/2015 at 8 am. So that was 8 hour and 40 minute delay without any explanation! The cherry on top: we had to pay for our own dinner and transportation as well as the train tickets we needed to buy to return to Mans.
It's always easy to delay flights and leave the passengers in doubt so we won't ask for reimbursement for our extra costs. It should be mandatory for the airline to provide a justification for the delay at boarding.
The food on board was mediocre and there was a long wait between the two meals. The flight crew was friendly.

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Economy HAN - CDG More than 3 years 1 reactions 116 views

Declining quality and a sloppy flight crew

The flight attendants were not that friendly or helpful.
The food on the menu has not changed. In the 3 years that I've been traveling with this airline, the menu has stayed exactly the same. It makes you wonder how much they really care about keeping their customers.

The size of the flight crew has been reduced. They were also so cheap that when they served me tonic water, they just filled my glass and didn't give me the can. So stingy!

What's more, the menu is exactly the same in both economy class and business class.
If this airline continues this way they are going to lose customers.

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Economy plus SGN - CDG More than 3 years 1 reactions 113 views

A temperature of 10 to 12°C inside the cabin

My wife and I were on seats 37E and 37G on the March 12 Vietnam Airlines flight VN11 (Boeing 777) from Ho Chi Minh to Paris – Charles de Gaulle.

The very cold temperature inside the plane really bothered us, making the flight really unpleasant. Along with this very low temperature, there was also an unbearable draft – and all of this despite the sweaters, jackets, and caps. You had to hide under the covers to get warm.

We informed the cabin crew about this, but they told us there was nothing they could do.

Everyone who was at this part of the plane was complaining.

As for the meals and drinks, they were rather mediocre.
We were not at all satisfied with the service. Even in economy class there has to be a minimum level of respect!

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Economy SGN - CDG More than 3 years 5 reactions 274 views

A good company

Paris CDG-Phnom-Penh round trip flight via Hanoi and Ho Chi Minh City.

This was a good flight with an attentive flight crew and a good meal. For the price we paid, it was luxurious.

People leave reviews when they shouldn't. Don't forget that the main goal of an airline is to take its customers to their destination on time. In that area, this is a reliable company (on our trip). The plane was recent, which was reassuring.

France is hardly spoken in Southeast Asia anymore, and this flight crew was no exception. If people want luxury and great comfort, there are more expensive companies for that, you don't have to pay the low prices.

In fact I was more struck by the attitudes of my fellow French passengers on the return flight: they lived up to our reputation. So I guess it's true, not a stereotype.

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Economy SGN - CDG More than 3 years 4 reactions 273 views
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128 traveler reviews

Overall rating

4,08 / 5
4.08 stars over 5 - Based on 13 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,92 / 5
Comfort 4,08 / 5
Costumer service 3,85 / 5
Your opinion of security 4,69 / 5
Food 3,58 / 5
Management of luggage 4,62 / 5
Comfort 4,08 / 5
Detailed ratings »

Opinions about Vietnam Airlines

Author Title Rating
ssse3 Disgusting/Racist and Traumatic experience 1/5
Opinions about Vietnam Airlines

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37 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • La seul à parler le français et sympathique
  • Flight pictures #4
  • Flight pictures #5
  • Notre bel oiseau
  • Flight pictures #7
  • Flight pictures #8
  • Flight pictures #9
  • Flight pictures #10
  • Flight pictures #11
  • Notre avion , aéroport recent
  • Flight pictures #13
  • absence d'écran sur un vol de 12 heures
  • Flight pictures #15
  • L'arrivée à Dien Bien Phu
  • Flight pictures #17
  • Pushback
  • Flight pictures #19
  • dans le local cuisine
  • Flight pictures #21
  • voici l'état des sièges
  • Pas top !!!!!!!!
  • poignée de porte dans les toilettes
  • Pas récent cette avion
  • Flight pictures #26
  • les charriots de nourriture !!!
  • A350 Vietnam Airlines
  • En direction de HCMV, après 3h de vol
  • Flight pictures #30
  • l'arrivée à Hanoi
  • Flight pictures #32
  • Mon compagnon de voyage
  • Flight pictures #34
  • Flight pictures #35
  • Flight pictures #36
  • Flight pictures #37

5 contacts

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Loyalty program  France

Golden Lotus Plus
Phone: +33 (0)1 44 55 36 22
Fax: +33 (0)1 44 55 39 99
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Updated on 26 February 2014 | Report a problem

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Sales  France

51-53 avenue des Champs Elysées
75008 Paris
Phone: +33 (0) 1 44 55 39 90
Fax: +33 (0) 1 44 55 39 99
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 2 negativ votes
Updated 52 days ago | Report a problem

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