A mess! Families were separated.

Review of stefval about the flight Volotea between Nantes and Tenerife Reinasofia on 21/12/2013 in Economy
stefval V7 / VOE NTE / TFS
Note: This review is about an experience that happened more than 2 years ago.

On the departure flight there was already confusion about the seats, and families with young children were separated. One parent here, one parent there, with the children were on the other end of the plane. It was unbelievable!
After I asked them why they said that the check-in terminal had messed up. Of course. The same thing happened on the return flight, our seats weren't together and our son ended up sitting by himself.

I asked for a guide to Tenerife and they told me that it cost extra, that's what it's there for! A complete rip-off! In short, there was once again a huge mess when we got onto the plane. They told us that we had to organize ourselves once the takeoff had already happened. And so everyone standing up tried to get settled. What's more, because of the takeoff time, 10:15 pm, there were no more sandwiches (which would have cost extra. of course). Therefore anyone who hadn't eaten had to stay hungry. Positive points: the plane was clean, the flight crew was cool and the flying was faultless. Too hot. OK seat. No entertainment. Non-existent meal. There was in-flight information. Check-in was terrible. No major delays.

General
Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
Comfort
3 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
Food
1 / 5
Share!
Was this review helpful?
5
0
By stefval, about Volotea, , close to France
Posted online by HappyFlight, on 30 December 2013
This review has been read 407 times
Flag this review
This review is also available in French.

Are you a representative of Volotea and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

3 comments RSS Comments

Add a comment

Read Volotea reviews