Very disappointed in Volotea

Review of Catherine et Dung about the flight Volotea V72841 between Strasbourg and Ajaccio on 11/05/2013 in Economy
Catherine et Dung V7 / VOE SXB / AJA
Note: This review is about an experience that happened more than 3 years ago.

Hi,

We are a couple and we flew on VOLOTEA's service from Strasbourg to Ajaccio.
Each passenger is allowed baggage of up to 20kg maximum. Therefore, a couple is allowed 40kg. Because my partner suffers with his back, we decided to travel with just one case weighing 24kg. We had to pay a supplement of €48 at baggage check-in on the pretext that our baggage (which was for both of us) was 4kg over. We didn't receive any explanation about what potential inconvenience, or nuisance even, could justify the extra charge, bearing in mind that we were well below the total allowed.

SURPRISE! We were preparing to pay €48 again on the return journey, Ajaccio to Strasbourg, and again with VOLOTEA, but the female check-in agent, who was astonished to hear about our experience when departing Strasbourg, didn't make us pay a single cent.

Once back in Strasbourg we contacted VOLOTEA, but they weren't able to provide us with any justification for the extra charge mentioned above. Due to our professions, we've made hundreds of trips to all four corners of the world, but we've never encountered such an attitude as mercenary as VOLOTEA's.

We decided we'd denounce VOLOTEA's unjust practice, spreading our message as wide as possible in the process.

Catherine and Dung

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
Share!
Was this review helpful?
20
4
By Catherine et Dung, about Volotea,
Posted online by Florian de What The Flight, on 21 May 2013
This review has been read 1183 times
Flag this review
This review is also available in French.

Are you a representative of Volotea and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

7 comments RSS Comments

HappyFlight replied Translate

Bonsoir,

Merci beaucoup pour votre avis.
Je dois avouer que je suis plus surpris par le comportement de l'hôtesse d’Ajaccio.

A ma connaissance l'ensemble des compagnies appliquent le même système que Strasbourg. C'est à dire 20KG/passager non cumulable. Vous pourrez le constater par vous même en regardant certains avis de passagers.

En espérant vous relire pour votre prochain voyage.

Ben

The user who posted the review has replied. Translate

Bonjour,
Merci pour votre commentaire.
De par nos professions, nous avons fait quelques centaines de voyages dans le monde. Nous n'avons JAMAIS rencontré cette attitude mecantile de VOLOTEA concenant les bagages : un bagage de 24kg pour un couple = 48€ de frais supplémentaire ! C'est tout simplement honteux et du mauvais commerce.
Si vous avez l'occasion, allez chez Thai airways, Vietnam airlines, Malaysia airlines, et même chez Air France ou Easy Jet, vous verrez la différence entre le commerce intelligent et le comportement mercantile. Enfin, je doute aussi que VOLOTEA embauche des gens pour défendre sa MAUVAISE POLITIQUE COMMERCIALE sur les sites internet. Eh bien! puisque l'internet permet de faire du commerce, utilisons aussi l'internet pour défendre les consommateurs pour qu'on ne les prenne pas pour des "dindons" qui payent!. Bonne journée! Catherine et Dung

Add a comment

Read Volotea reviews